14/04/2025
On the morning of April 12, what started as a regular cleaning routine turned into a horrifying experience for one of our most dedicated staff members, Moumita. Just two days earlier, we had taken in a Beagle for a 2-day boarding stay. With no prior warning from the owners about the dog’s temperament, we gave it the same care, comfort, and warmth we extend to all pets under our roof.
But what happened next shook us to the core.
While Moumita was cleaning the dog’s designated room, the Beagle suddenly and violently attacked her. The dog lunged at her face without provocation, biting her lip, followed by severe bites on her hands and legs. The pain and trauma she endured in those moments are beyond words. We rushed her to the hospital immediately, and our team acted swiftly to isolate the dog to prevent any further danger.
Moumita was left bleeding, terrified, and emotionally shattered. We stood by her side, ensuring she received full medical attention, while also informing the pet owner of the incident and requesting them to collect their dog at the earliest for everyone’s safety.
But what followed next was not just shocking—it was deeply disappointing.
When the owners arrived the following evening, not only were they unapologetic, but they also denied all responsibility. They demanded proof, asked for CCTV footage, and questioned how we dared to ask them to take their dog back. Let us be clear: our boarding house is also our personal residence—our bedrooms are not under 24/7 surveillance, nor should they be. This is a home where we have turned every corner into a safe space for pets, run with love and commitment—not a corporate kennel monitored like a prison.
To top it off, they even questioned whether we hold a license to operate, attempting to shift the blame entirely onto us. All this—after their dog mauled a young woman who was simply doing her job.
We did not ask for much. We only asked for fair compensation for the trauma and treatment that followed. But instead of compassion, we received arrogance and denial.
We are sharing this story not to defame, but to make one thing very clear:
Pet care is not a joke. It’s not just about cute animals and cuddles. It is a profession that demands responsibility from all sides—including pet owners. We do our part every single day—often without recognition. But when things go wrong, we are the first to be questioned, blamed, and abandoned.
To every pet owner reading this: your dog is your responsibility. If you know your pet has aggression issues or tendencies to bite, inform us beforehand. Don’t hide behind excuses and accusations when something goes wrong. We love your pets like our own—but we also need to protect the people who care for them.
Moumita is recovering, but the emotional scars will take longer to heal. We will continue to serve with the same love and care—but we will never stay silent in the face of injustice.
Care For Pets stands for compassion, safety, and professionalism. And we expect the same from the families who trust us with their beloved animals.
