21/04/2022
Good morning guys, I hope everyone is keeping safe and well.
I'm getting a lot of last minute cancellations or people not turning up for their appointments.
It's very hard running a small business in these times especially with the rising costs of everything and then people not turning up is making it increasingly harder to stay open.
I know most of you guys know that my phone is turned off after work. This is for me to have a healthy work life balance. But obviously some are unaware of this. So texting me at 10pm the night before your 9am appointment is no use to me at all. Firstly I don't see the message until the phone is turned on in the mornings and then it's too early to start calling/ texting people on my cancellation list so therfore there's a wasted appointment for both myself and customers waiting to get in.
When people don't turn up for appointments, by the time I realise this, it's too late to get someone else in, again a wasted appointment.
I know genuine emergencies come up and that's no problem at all but forgetting about your appointment or deciding that your dog doesn't need their hair done just before your appointment is no use to anyone.
If you need to cancel your appointment, please give me as much notice as possible to enable me to fill it.
If the day/ time your booked in doesn't suit anymore, please give me as much notice as possible and I can see if someone can swap with you, 9 times out of 10 this can be done.
If you have been given your appointments for the year, please set a reminder in your phone, put them in your diary, on your calendar or wherever you need to so you don't forget. A reminder text is sent out from my booking system 24 hours before your appointment so in my opinion, you shouldn't be forgetting!!
If you no longer need your appointment and I have not been given 24hours notice, I will have to charge you the full price of your groom. I hate to have to do this but unfortunately I've been left with no choice lately as its becoming too frequent.
(Photo of my big egit for attention 😂)
Take care, Àine 💞🐾💞