27/06/2025
Today, a new client arrived significantly late for their appointment. Despite the delay, we proceeded with a gentle wash, blow-dry, and light trim of the furnishings on their beautiful dog. Upon inspection, we noted the ears were severely matted, which we handled with care.
The client, let’s call her "N", returned approximately an hour later. I politely advised her to keep an eye on the dog’s right eye, just as a precaution in case any shampoo had caused mild irritation—though the eye was visibly open and the dog otherwise seemed content.
Unfortunately, this suggestion triggered an extreme overreaction. The client accused us of harming her pet, despite there being no evidence of injury. She refused to pay for the service and caused a scene in the salon, leaving us no choice but to ask her to take her dog and leave.
To clarify: the entire appointment is recorded on CCTV. Our handling was always gentle and professional. The goal may have been to secure a free groom.
We are a small, independent business providing a skilled, trained service with the animals’ welfare always at heart. It’s disheartening when our integrity is questioned without cause. To all fellow groomers and pet professionals: Stay alert—these situations are becoming more common.
We provide a service we are not servants.
Thank you to our loyal customers who value our work and respect our team.
Eva @ Unleashed
