ZOO x Baby & Friends

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Our Story

Most of our goods are imported from US or Europe, please allow approximately 6 to 8 weeks delivery by local courier or mail to your assigned address, if this is not acceptable please do not place your order You are also welcome to pick up your order at our shop. We are located in North Point, Hong Kong, please contact us for full address and office hours. We also have some in stock products, please feel free to visit our shop! ***CASH ONLY You can either inbox message (PM) us or send us an email at [email protected] for any enquiry or to place your order. Payment must be made within 2 days after order confirmation or the order will not proceed and be void. Please send inbox message or email us your bank receipt as proof of purchase. Sometimes we face problems like lack of available quantity or price change that we might not be able to provide you with what you ordered, if that's the case, we will arrange a refund or replacement of goods as soon as possible. If you cannot accept such situation please do not place your order. Goods arrival arrangement : (1) Local Courier Most of the orders will deliver the next day, but for N.T. area such as Yuen Long, Tin Shui Wai may need one or even two delivery day. Please understand we cannot control their delivery time, if necessary, please get the courier slip from us and to check with the the courier company directly about the exact delivery date and time. (2) Pickup - Please support environmental protection, "Bring Your Own Bag" and kindly provides: [1] Ordered item [2] Facebook name [3] Phone number (3) Courier to be arranged on your side Please understand many of our guests will express their own arrangements, in order to avoid any confusions, courier slip must be stated clearly as follow : [1] Ordered item [2] Facebook name [3] Phone number (4) Mail Service For all using Hong Kong postage, we always recommend to add HK$15.50 for register mail as if the parcel is being sent by regular mail, we will not be able to chase or query and we will not be responsible for the lost. There's chances for mail to be received in 5 days or even 7 days, please BE PATIENT and if you still do not get your parcel in 5 days, please feel free to contact us to check on the exact sent date and to get a photo copy of your parcel. *** If we are unable to provide your order item, we will issue full refund within 5 days and no other responsibility will be held *** If there's any problem with your product, please voice out [PM or mail] us within 2 days or we will not be responsible for it *** All items purchased in house are non-refundable 《Thanks for shopping with us and appreciate for your support, we hope you enjoyed the product and our service》 Last but not least, Our shop is being formed by a few happy moms and our aim is to share the good products with other happy moms and dads. We promise we are all doing our best to serve you and to get you what you need but if you are an anger person or a trouble maker, or we feel we are not being respected, we will not tolerate and will put you in black list. We wish to complete every order happily and to look forward in hearing from you again. Please also feel free to PM us with your comments (good or bad), we always want to listen, learn and improve. Thanks again for your support :) 我們的產品大部分都來自美國或歐洲的進口，貨品抵港後會馬上安排本地快遞或郵寄到您指定的地址，請允許落單大約 6-8 週交貨。如不能接受交貨期，請不要落單。 我們亦歡迎您親臨我們位於北角門市取貨，詳細地址及辦公時間請 PM 查詢 本店於香港門市亦有現貨即場購買，歡迎參觀選購 ***只接受現金 如有任何查詢或落單訂貨，　請您透過 Facebook inbox 發訊息給我們或電郵到 [email protected] 。請在確認訂單後 2天之內付款，如兩天後仍未過數或未有回覆, 我們會當作棄單處理. 過數後請通過 Facebook inbox 或電郵我們付款證明。 有時候，我們會面對缺貨或價格變化，令我們無法為您提供您所訂購的貨品，如果是這樣的話，我們會盡快安排商品退款或更換。如果您不能接受這種情況，請不要落單。 交收方法　： (1)本地速遞　 一般安排速遞後第二天會派送, 但如較偏遠地區如元朗, 天水圍可能要多一天甚至多兩天派送時間. 請明白派送時間本店不能控制, 如有需要, 請向我們要求速遞單自行致電速遞公司有關派送確實日期及時間 我們不能代辦查詢因速遞公司最終仍是需要收件人直接聯絡

如因運輸導致包裝有損毀而不影響使用或食用均不接受換貨或退款 (2) 北角門市自取　－　支持環保取貨時《自備購物袋》及　提供　：　 [1] 要取的貨品　[2] 訂貨人 Facebook 名稱　[3] 訂貨留的電話號碼 (3)速遞到取　－　由於很多客人會自行安排速遞到取，為免交錯貨速遞單上必需要清楚註明　： [1] 要取的貨品　[2] 訂貨人 Facebook 名稱　[3] 訂貨留的電話號碼 (4) 郵局派件狀況有不穩定的時候，有時一兩天，亦試過要 7天 請您耐心等候，如 5天後仍未收到包裹，可跟我們聯絡查詢寄出日期．平郵貨品一旦寄失我們是沒法查詢或追究，本店不會負責，所以郵寄請考慮加 HK$15.50 掛號費用 *** 如我們所代購之貨品最後訂購不成功，會將顧客所付的全數 5天內退回，並再沒有其他責任 *** 收到任何貨品如有問題，必須於 2天內提出，　如所屬問題於合理情況下，本店會作出更換 ***所有親臨本店直接付款購買現貨均貨品出門恕不退換

《多謝購買及支持，希望我們所推薦的貨品及服務令您滿意》 最後但並非最不重要的，我們的店是由幾個歡喜媽媽形成，我們的目標是與其他幸福的爸爸媽媽們分享好產品。我們承諾，我們會竭盡所能為您服務，並得到你所需要的產品，但如果你是一個憤怒的人，或者我們覺得我們沒有得到尊重，我們不會容忍，並會放在黑名單。我們希望愉快地完成每一單訂購，並期待您再次光臨。我們亦歡迎您的意見（好或壞），我們總是希望傾聽，學習和提升質數。再次感謝您的支持 :)