15/05/2026
To our valued customers-
Now our busy season has begun we would just like to remind you of our T&C’s.
🐾 Out of hours drop off and collection will incur a surcharge equal to an additional day boarding. Picking up or dropping off before 9am need’s to be pre-approved by one of our staff members.
🐾 No refund’s will be given for early collection.
🐾 Bookings cancelled within 14 days from the first day of the stay are subject to full payment of the entire booking.
🐾 Deposits are transferable but non refundable for bookings amended prior to 14 days from first day of the stay.
🐾 No refund’s will be given for pets turned away for incorrect vaccinations (please refer to our T&C’s on our website for details).
🐾 Only one customer in reception at any given time, please be courteous of other customers who arrived before you and are waiting in a queue. Please ask for permission to enter beyond reception for your safety and the safety of other dogs.
🐾 Please don’t come through the front gate if you can see there are dog’s on the front as they may be reactive to humans/dogs. Also please remember when entering and exiting please close the gate for your dog/dog’s safety.
🐾 Please check your dates for drop off/pick up when booking to ensure these are correct.
🐾 Please remember our system is live, therefore your booking requests come through to our system and we need to approve the booking, please wait for a confirmation email before booking holidays/flights/hotels as these dates aren’t secure until the booking has been approved.
🐾 A friendly reminder that we close at 5:30, we ask that latest drop off/pick up be 5:20 as we don’t want to cause disruption to dogs currently boarding with us, and also to ensure we can provide a full check in/out, discuss details of your dogs stay/ how your dogs stay has been.
🐾 Although not mandatory for all dog’s we would kindly ask that your dog wear’s a collar, especially dogs that are socialising with others as in the event of a conflict occurring staff may need to intervene.
Thank you very much for your understanding and we look forward to welcoming you all back and seeing your doggo’s again soon!