27/11/2025
Full Time Customer Service Representative (Receptionist) Required to work primarily at our Hospital practice in Wolverhampton.
Duties:
- Greet and welcome clients and their pets to the veterinary clinic
- Manage the front desk which includes answering phone calls, scheduling appointments.
- Handling cash transactions, processing payments and maintaining accurate financial records
- Collecting and updating client information, including medical history and insurance details
- Maintain cleanliness and organisation of the reception area and waiting room
- Provide exceptional customer service by addressing client inquiries and concerns
- Ability to work at any of our surgeries if required
Experience:
- Previous experience working in a veterinary clinic or customer service industry required
- Familiarity with common veterinary terminology and medical procedures preferred
- Strong communication skills, both verbal and written, to effectively interact with clients and staff members
- Excellent organisational skills to manage appointments, records, and other administrative tasks
- Ability to multitask in a fast-paced environment while maintaining attention to detail
Please note that this job description is not exhaustive and additional duties may be assigned as needed.
Hours and Salary to be discussed at interview, but hours will include 7.30pm finishes and Saturday mornings on a rota.
How to apply?
Please send your covering letter and CV to [email protected]
Closing date - Two weeks but may close earlier if suitable candidate is found
