Bankend Cattery and Kennels

24/09/2025

❤️🐶

21/09/2025

21/09/2025

❤️🐱

19/09/2025

To all our customers, we would just like to clear up something which is circulating on FB with regards to a dachshund we had staying with us recently. The dog in question came in skinny but was otherwise happy. Having arrived to us with his own food,he ran out of this a week before being due to go home, so we continued giving him his biscuits and supplied more meat.
There was a dog in season in the same kennel block which we think may have caused some weight loss despite him eating, as this can mess with entire male’s hormones and metabolism. He was eating fine and was happy playing and walking throughout his stay. When leaving he came running up to us wagging his tail before going to his owners. There were no signs of distress throughout his stay and this was confirmed by all our staff. Having gone home his owners contacted us to say he was underweight and nervous, something we hadn’t seen while with us. We tried to explain all this to his owners, but they still demanded their money back. He also appeared to have had a reaction to the cleaning products we use to prevent disease spread, which is recommended to use. This wasn’t something any of use noticed as he wasn’t licking or showing any discomfort. Unfortunately some dogs like people are more sensitive than others. We paid for the vet bill in good faith due to this.
The owners then tried to insinuate we had abused their dog and threatened to report us if we didn’t give all their money back, which not only angers us but is also upsetting for our staff who treat all animals as their own. After continuing to ask for all their money back they then decided to go to social media, hence why I feel we need a fair chance to reply as social media can be a poisonous platform in these situations when the FACTS are not there for all to see.