05/05/2026
🐾 Updated 🐾
Parsnips Dog Grooming 🐶 - Terms and Conditions
🐾 When booking, you will be asked questions to determine the length of your appointment, however, all timings are approximate.
🐾 Prices are based on the time taken to groom a well behaved dog who is regularly groomed with a coat in good condition.
🐾 Please supply a current phone number as reminder texts will be sent a day or two before your appointment is due.
🐾 Please ensure you are available to meet me at the property for the appointment. If you are more than 15 minutes late may result in appointment cancellation and a charge being incurred.
🐾 I respectfully request 24 hours notice if you need to cancel your dog’s appointment so I am able to offer the slot to other clients. Late cancellations may incur a fee.
🐾 Parsnips Dog Grooming reserves the right to refuse to groom any dog showing aggressive behaviour.
🐾 In accordance with the Animal Welfare Act of 2006, in the case of a severely matted coat, Parsnips Dog Grooming reserves the right to perform a complete clip off of the dog’s coat. If a complete clip off needs to be performed, Parsnips Dog Grooming will try to notify you in advance. However if you cannot be reached and in our professional opinion a complete clip off is necessary, then we will undertake to continue with the clip off and accept no responsibility for the style being unapproved. Nor will we be held responsible for any reactions such as clipper rash. It is the responsibility of the owner to ensure that the dog doesn’t lick or scratch any short areas thereby causing irritation.
🐾 Severely matted dogs will incur an extra charge for dematting and/or clipping off the coat. I will only de-matt for a maximum of 30 minutes to avoid stress to your dog and a charge of £10 will need to be made to cover time, equipment and expertise.
🐾 Parsnips Dog Grooming reserves the right to refuse to clip off any dog that we deem too severely matted to safely carry out. We will advise you to seek veterinary assistance.
🐾 It is the responsibility of the owner to disclose information about any allergies or skin conditions the dog may be experiencing.
🐾 Parsnips Dog Grooming will not be held responsible for any irritation, patchiness, abrasions or hair loss that may occur due to the grooming process.
🐾 If you fail to disclose any information about physical or medical conditions (e.g epilepsy, hip dysplasia) Parsnips Dog Grooming will not be held responsible for any injury incurred during the grooming process.
🐾 Parsnips Dog Grooming will not subject any dog to unacceptable levels of stress. During the grooming process, if your dog finds any part too stressful then that part will not be completed and if the groom cannot be completed then a price reduction may be made.
🐾 If your dog is found to have fleas/ticks or other parasite during the groom then appropriate shampoo will be used. A £10 surcharge will be made to cover extra cleaning and hygiene costs incurred.
🐾 Extra care should be taken when grooming dogs in hot weather, should you wish to reschedule due to excess heat, please contact Parsnips Dog Grooming to discuss.
🐾 Complaints are rare, however should you find that the need arises, please contact Parsnips Dog Grooming in the first instance, we ask that complaints are made within 14 days of the problem occurring. Your complaint will be investigated and your concerns will be addressed to hopefully reach a satisfactory outcome for both parties. Complaints outside the 14 days period will be dealt with in line with any legal requirement.
🐾 Under Force Majeure rules, Parsnips Dog Grooming cannot be held in breach of service nor liable for any delay in performing or failure to perform any of its obligations if such delay or failure result from events circumstances or caused beyond its reasonable control.
🐾 Parsnips Dog Grooming takes your privacy seriously and will only use your information for our business requirements. We store your personal information in line with GDPR guidelines to ensure the best service possible for you and in case of emergency. By using our services you give permission to Parsnips Dog Grooming to collect, use and handle your personal data in relation to, and for the purpose of your dog’s grooming appointments, in accordance with GDPR guidelines but also for the purposes of marketing, services or other products that may be of interest, contact may be made by phone, text, email or post.
🐾 All clients are required to complete and sign a declaration form. All your data is confidential and will not be shared with any third parties. Please inform me of any changes in your pets health or temperament. Please inform me of any changes to your personal details.
🐾 I operate a “consent based” grooming environment, however on rare occasions we may need to use muzzles, leads or other training equipment. this would only be when deemed absolutely necessary.
🐾 Parsnips Dog Grooming holds appropriate insurance. However we also recommend that your dog is insured adequately.
🐾 Occasionally during grooming a pre-existing condition may be discovered that you may not be aware of. I shall inform you of this so you can seek veterinary advice. In the unlikely event of an accident or serious medical issue during your pet’s groom you authorise me to seek emergency veterinary treatment.
🐾 Sadly animals can pass away through natural causes. Should an animal decease whilst in our care we would always comply with owner’s wishes. Parsnips Dog Grooming accepts no liability for injury or death of any animal whilst in our care unless proven through our negligence.
🐾 Parsnips Dog Grooming will not accept any anti-social behaviour, bullying or abuse and should such an incident occur I will leave the property and not return. Appropriate authorities will be notified of any threatening action.
🐾 I reserve the right to refuse to groom any pet at risk of harming me or itself. Please inform me prior to the groom if your dog has ever bitten or displayed aggression. Failure to disclose this information may result in termination of the groom and refusal of further services. Your attention is drawn to the Dangerous Dogs Act which holds owners liable for bites and injuries caused by their dogs. If I am unable to complete the groom due to behavioural problem.
