04/08/2026
A quick update from us. โค๏ธ
The individual we referred to in our earlier post has since been in touch to apologise for his comments and has removed his review. We've accepted his apology, removed our post, and as far as we're concerned, the matter is closed.
Now we'd much rather focus on the real heroes of Monday's events...
๐ Shropshire Fire and Rescue Service.
From the moment they arrived, they were nothing short of outstanding.
They worked tirelessly in incredibly difficult conditions to bring the fire under control, protect neighbouring buildings and help ensure the safety of our animals and staff. Their professionalism, calmness and determination throughout the incident were truly remarkable.
What makes it even more special is that many of the firefighters who attended had only been here a few months ago, kindly donating old fire hoses and ropes for our lemurs to use as enrichment. On Monday, those same people returnedโnot to deliver gifts, but to help save our zoo. It's a reminder that behind every fire engine are real people who genuinely care about their community.
While Monday was one of the worst days in Hoo Zoo and Dinosaur World's history, their actions undoubtedly prevented it from becoming something far worse. Every firefighter who attended should be immensely proud of the job they did, and our entire team will be forever grateful.
We also have our own plans to show our appreciation over the coming days, and we can't wait to share them with you.
If you're looking for a way to say thank you too, why not pop along to Wellington Fire Station's Open Day on Saturday 15th August, from 10amโ2pm? It's a fantastic family day out, with live demonstrations, activities, opportunities to meet your local firefighters and a chance to show your appreciation for the incredible work they do every single day.
๐ Find out more here:
๐ https://www.shropshirefire.gov.uk/event/wellington-open-day/
Finally, thank you once again to everyone who has supported us over the past few days. Your messages, donations, shares and kind words have reminded us just how lucky we are to have such an amazing community behind us.
If you'd like to continue supporting our recovery, a kind supporter has set up a GoFundMe on our behalf. While we are insured, many people have asked how they can help, and every contribution is hugely appreciated.
โค๏ธ https://gofund.me/263bf5182