25/03/2021
I knew it was going to be a shambles!!
So seemingly those classed as agents on Petlog received emails detailing the database was being updated, accounts migrated , and giving a weeks notice to check their details, set up a new account etc, Before the system went live .. to the masses !
a week ? For the volume of accounts and animals chipped on it ?
A week was clearly not enough, the lack of warning to clients was obscene, the panic and worry caused is appalling.. all because of a LACK OF COMMUNICATION once again.. my plaudits to the staff on the ground sorting out everyone’s queries, calls, e-mails, missing data forms ... hats off to them 👏. But I would like to see an apology, and explanation NOW from the top ... not next week , not next month.. !
Not sure this release covers it 🤔🙄 👇👇👇👇👇
A statement has been issued now
PETLOG STATEMENT:
Petlog have upgraded their online service and website to ensure that the database is dynamic and secure. We would like to reassure all our customers that all data has been safely and securely migrated and reunification services are not impacted by this (database) transition. Further information and a step-by-step guide for our customers is available on https://www.Petlog.org.uk/faqs
For those contacting us for help, these are the steps you need to follow:
1. Petlog say you need go to login on there new site & you need to re-register your email address. To do this go to "Create Account" under the email and password login box.
2. Enter in your email you previously used with Petlog.
2b. Petlog will then send you a 6 digit verification code.
3. Enter that code on the Petlog website underneath your email and click "verify".
4. You will then need to enter your password and login.
5. To check what dogs you have registered go to the "My Pets" and underneath says "Manage Pets" click on this and it will take you to your pets.
6. Lots of people have said their pets are missing from their account, a few have said they have one but not all, and a few say they have their dog on their account. If yours are missing scroll down until you find the "If your pet isn't listed, please complete our form so we can locate your data."
7. Click on the "please complete our form".
8. It will take you to another page where you can enter in your dogs microchip details.
Petlog should then pull the information from their previous database and put it on this new one.
Can we ask everyone to please, please, please check your accounts and the details held against the microchips, especially with the current situation of dogs being stolen.
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