30/05/2025
Today's "Meet the Team" is a double- Jen and Helena 👩⚕️
Jen and Helena are part of our wonderful reception team, however they are both still registered veterinary nurses!
Jen joined our team in 1986- that's 39 years ago!! She gained her veterinary nursing qualification with us shortly after and in 1990, she became our head nurse, before taking a break to have her 2 lovely children in 1998. She rejoined our team in 2000 as head of our reception team. She began taking on our insurance admin role as well in 2005. At home, she has a jack russel Badger and 2 cats Dennis and Johnny. In her spare time she loves getting out walking in the countryside and watching her partner Paul sailing ⛵
Helena started with us back in 2023, after qualifying in 1999 in a brand new emergency practice in Birmingham. She went on to become practice manager, have 3 lovely children and even opened her own soft play (they say never work with animals or children- Helena has done both!!). She realised she missed the animals too much, so after some fostering and rescue assistance, she jumped back into practice, but hoping for a quieter life, she headed to reception! She loves cats and rabbits, and is still interested in the medical and behavioural side of their care! At home, she is kept busy with her 10 cats, 2 bunnies and 3 teens, but is supported by her husband of 30 years, Phil! When they get chance, they escape to their caravan in Wales 🏴
Our skills are highly transferable as nurses, and as part of our training, we are taught how to do reception and administration tasks. Nursing knowledge is highly useful when filling out insurance paperwork, triaging patients over the phone and advising clients on medications. Our lovely ladies also do not shy away from lending a helping hand where needed, dispensing medications or helping hold patients. As nurses, we do not have to be carrying out physical nursing daily, but to remain on the veterinary nursing register, we must complete 15 hours a year of CPD (continuing professional development). This allows us other avenues of work if needed including teaching and pharmaceutical or lab work 👩⚕️
We are very grateful for all of our reception team who work extremely hard on the front line. They are often very busy seeing to clients and doing a lot of admin work behind the scenes! Next time you're in, be sure to say "Hi"! 👋