06/08/2025
Important Update About Our Pet Cremation Services
We wanted to let our valued clients know about a recent change to our pet cremation options. This has come about due to circumstances beyond our control.
As with all veterinary practices, we are required to have a contract with a licensed pet cremation provider. This contract not only covers individual and group cremation services, but also the legal disposal of clinical waste, including items like old medications, needles, syringes, and hazardous materials. Without this service, we simply would not be allowed to operate.
For many years, we have been proud to support and work alongside Sweet Dreams, whose service has been highly valued by ourselves and many of our clients. However, Sweet Dreams provides only individual cremations and does not offer the clinical waste disposal required for our legal compliance.
Our previous contract with a larger crematorium provider, like most in the industry, did not allow us to use additional cremation services. Despite this, we chose to continue supporting Sweet Dreams because we believed strongly in offering that choice to our clients. Unfortunately, after being formally warned that we were in breach of contract, the agreement was terminated.
We’ve since secured a new contract with PCS (Pet Cremation Services), a provider we're confident in and very happy to work with. They have several years of experience and pride themselves on their personal, compassionate service, and very high levels of care. Here is a link to their website: https://www.pcsonline.org.uk/page/about-pcs
However, to protect this essential service, we can no longer offer collections on behalf of Sweet Dreams from our practice.
What’s changing:
• Pets can no longer be left with us for collection by Sweet Dreams.
What’s staying the same:
• You are still absolutely welcome to use Sweet Dreams if you wish.
• You may take your pet home for Sweet Dreams to collect.
• You may take your pet directly to Sweet Dreams after saying goodbye at the clinic.
• If we carry out a home visit, Sweet Dreams can still come to your home for collection.
These options have always been part of Sweet Dreams’ service, and we remain fully supportive of clients who wish to use them.
We’re truly saddened to have to make this change, especially after promoting and working with Virginia and Sweet Dreams for over seven years. This was not a decision we made lightly, but one we simply could not avoid.
We also want to acknowledge that some recent comments on social media have been difficult for our team to see. Our staff work incredibly hard every day to provide the best possible care for you and your pets, and we’re always here to help guide you through difficult times.
Thank you, as always, for your understanding and continued support.
Sincerely,
The Swanzdale Team
Pet Cremation Services (PCS) is the trading name for Time Right Limited, a pet owning family business who have worked closely with vets & pet owners for 30+ years.
