09/06/2026
As we approach our four year anniversary it’s time for some reflection .
We have grown enormously in that time both in client numbers and staff.
It has been very hard work and there have been times when I have questioned my sanity for starting this venture. On the whole though , I have enjoyed being able to create a practice that benefits its employees and clients alike.
We are always pleased to register new clients to join the familiar faces of clients that we have known for many years .
99% of our clients are superb , we enjoy working with them and their horses and do everything in our power to provide them with an excellent , affordable service .
Unfortunately, we are all human beings and therefore inherently fallible. Things can get missed or occasionally forgotten or things can go wrong for whatever reason. The 99% appreciate this and we can work with them for the best resolution. Sadly, of late , it seems that the 1% are spoiling it for everyone . There are some people that consider it acceptable to avoid paying their bills or worse than , think it’s ok to be rude or obnoxious to my team. Let me be clear- I do NOT tolerate rudeness of any kind to any of my staff under any circumstances.
Whilst I continue to reflect on the next 4 years , I have decided to have a client cull. If you fall within the 1% you have been warned - it will be time to find yourself another vet if you don’t make the effort to be part of the bigger picture
Regards
Paul
