18/06/2026
🐾🐾We are recruiting. UK🐾🐾 Be part of a great team that are making a difference to pets and their humans.
We’re looking for reliable 'on-call' support to help us cover incoming enquiries over the weekend, with occasional weekdays as and when needed, which we anticipate will grow as we become busier, though we are open to jobshare when we reach this point, so weekdays wouldn’t be essential.
This could suit one person or two people sharing the cover.
The role would initially be Saturday and Sunday, from 8am to 8pm, acting as backup for incoming enquiries, booking appointments, and helping coordinate between families, vets and cremation partners.
A really important part of the role is responsiveness and the ability to act on your own initiative.
When a family contacts us, they are often doing so at a very emotional and urgent moment. They may be looking for veterinary support as quickly as possible, and they can only really begin to breathe again once they know help is on the way.
We aim to place a veterinary visit within 20 minutes of first contact wherever possible. That speed matters. Being able to give a family an appointment time for later the same day, within a 20-minute window, can make a huge difference to their experience.
This is not a high-pressure environment in the usual sense, but when an enquiry comes in, we must be on top of it quickly, calmly, competently, and kindly.
Most of our process is automated, so the main skills we’re looking for are:
🐾 Kindness on the phone
🐾 Common sense
🐾 Empathy
🐾 Attention to detail
🐾 Ability to use initiative and think on your feet
🐾 Responsiveness
🐾 Good organisation
🐾 Calmness under pressure
🐾 Computer literacy
Veterinary experience is not essential. We have wonderful colleagues with no veterinary background who consistently receive outstanding feedback from families because they are kind, organised, and thoughtful.
That said, we have also found that people who are used to covering a busy veterinary reception often have a useful head start, because they already understand the pace, the emotion, and the importance of the role.
The role would be paid as a flat rate for being on call, plus an additional payment for each appointment booked.
We’re looking for someone to start as soon as possible due to growing call volumes and some sickness cover.
This could be a lovely fit for someone looking for flexible weekend work.
Work from home
Work whilst mobile
Mobile 1st tech
Please feel free to share with anyone who might be a good fit. If you are interested in learning more information about the role, please email us on [email protected]
