05/06/2026
A message regarding your pet’s insurance:
To aid our insurance team in successfully submitting your claims, please could you ensure that we have the correct insurance information on file.
Sometimes, when your pet’s policy renews, their policy number may change. Please be vigilant in checking this and letting us know, so that we can update your pets information on our system. As well as this, if your pet is registered with us under one name, but their insurance policy is under a different name / details, please let us know. This also applies to when you change address or change your surname, in a way that differs to the information on your pets policy.
We have also now implemented a new system when booking in procedures.
If you have to book your pet in for the day to have a procedure (excluding neutering) you will be asked to provide your insurance documents for us to look at. This is just so we can confirm everything is ok to go ahead with a claim and check your excess amount.
Thank you for helping us to keep handling your beloved pets claims