Well Groomed

Well Groomed Dog Grooming Salon

Permanently closed.
07/01/2022

I would like to let everyone know that Jamie has decided to move on so she can concentrate more on her studies and Becky is now 5 months pregnant, so it is with a very sad heart that I have decided to close Well Groomed.
I would like to take this opportunity to thank each and everyone of our customers over the last nearly 11 years and thank you for trusting us with all your fur babies ###x

03/09/2021

As everyone knows I left Well Groomed to start a new business and open a coffee shop with my husband and some friends of ours.
I’m afraid that the couple turned out not to be friends just two very greedy people who used us to get what they want.
Because of the wife’s manipulative and controlling manner I have decided to step away from the business for the sake of my mental health.
I am not sure what I will be doing yet and I am waiting to see a specialist about my back which I posted about recently but I will come back from this a stronger person

02/09/2021

I’m afraid that Jamie has tested positive for Covid so she is now having to isolate for the next ten days.
Jamie will be in contact to reschedule appointments.
If you have an appointment booked for this Saturday or next Wednesday and do not hear from us please still come along for your appointment as you will be booked in with Sophie.
We are very sorry for any inconvenience caused, however Jamie will be working extra hours to get everyone she has had to cancel seen once she is better.

02/07/2021

Well that’s it, end of an era.
After 13 years grooming and 10 and a half years of running my own business I have hung up my clippers and getting ready to start my next venture.
I am still keeping the business so the only difference will be, customers won’t see me at the shop anymore.
Jonty and I are opening a Coffee Shop in Sherford with our friends, which is going to be a lot kinder on my back and joints.
I would like to take this opportunity to give a very big THANK YOU to all my customers, old and new for being so loyal and trusting me with all your fur babies over the years.
I know I’m going to miss them all very much, so if your around Sherford at any time please pop in and say hello because we are dog friendly, of course.
Big hugs and kisses to you all and I hope to see you for coffee and cake ######

I will post with updates and our opening date

26/04/2021

Ten years ago today Well Groomed opened its doors for the first time.
I had two grooms that day Oz who is now 18 years old and still going strong and Buddy who sadly is no longer with us, he went over Rainbow Bridge this year on my birthday.
Over the last ten years Well Groomed has gone from strength to strength and it’s definitely not just two grooms a day now. I look back at my first diary and can’t believe what I’ve achieved.

A big thank you to Jamie who joined me 9 years ago as part of her college course and then went on to become a groomer herself.
Thank you for all your hard work and friendship over the years. We’ve had our ups and downs but we are still extremely close, more like a mother daughter relationship nowadays

I would like to thank all my wonderful customers for their trust and loyalty and for looking after my babies between their grooms.

27/02/2021

Morning everyone

We are getting lots of messages at the moment asking us for appointments.
From the latest news we have it looks like we will be able to open as normal from the 12th April. We are still able to see welfare cases.
If you feel your dog is in need of a welfare groom please ring us and leave a message with your details and we will phone you when we are next in the salon, when we will ask you a number of questions to see if you meet the criteria for a welfare groom.
We do understand it has been a long time with restrictions and everyone would like their little ones groomed, especially now we are having better weather, however please understand that we have rules that we must abide by.
Thank you all for your patience and understanding in these difficult times xx

07/01/2021

We are having lots of calls asking us whether appointments are still going ahead.
Because as we all know things keep changing so we have decided to contact everyone the day before their appointment so we have the most up to date information.
As it stands at the moment all appointments will go ahead, however we will still be contacting everyone to make sure they are happy to keep their appointments or whether they would prefer to reschedule xx

05/01/2021

Hi the Government has said that grooming will be permitted for “animal welfare” only and not for aesthetic reasons.
We will be running the business the same as during the second lockdown, where there will be no customer admittance to the shop, for everyone’s safety, this means that we will be unable to accept card payments and only able to accept cash in a sealed envelope at this present time.
We will be contacting any customers that we will need to reschedule.
If anyone has an appointment that they would prefer to reschedule until after the lockdown please contact us as every appointment is valuable to us especially at the moment
We are sorry for any inconvenience.

05/01/2021

Here we go again.
It looks like we will be able to stay open for the welfare of your dogs not for just aesthetic reasons, however I would like to get some more clarification on this so I will let everyone know what is happening and who we can see as soon as we know where we stand xx

02/11/2020

Well its all as clear as mud again whether we can stay open or not.
We will be contacting everyone individually anyone who has an appointment booked between 5th November - 2nd December when we have more clarification.
We will need to make a decision whether your appointment is necessary for the welfare of your dog or whether we feel you can wait until the next appointment. If we need to cancel appointments we ask that people please respect our decision and we will not tolerate disrespectful or abusive language or behaviour which we have had to deal with on occasion since the last lockdown.
We are all in this together and are all being affected in some way or other.
If we are able to stay open we will be not be allowing owners to enter the shop and will be running a system where each customer is to ring the bell to notify us that you have arrived.
Dogs must be secured to a lead attached to the railings outside the shop and the owners to move back to a safe distance before we collect your dog.
We will not be able to accept late arrivals as this would impede on other drop offs or collections.
We will call you with a time to collect your dog and we will use the same system in reverse.
I am sorry that I have had to be so formal but its has been a very difficult, stressful time since our return in May and this lockdown is certainly going to put more of a strain on us.
Here’s hoping that we will have some good news and be allowed to groom with these restrictions in place.

17/07/2020

Thank you everyone for all your lovely comments. I know I shouldn’t let it get to me but it does sometimes make me question what I’m doing when people can just turn like that.
Tomorrow is another day and all will be fine xx

16/07/2020

For the ten years I have had my business I have done my very best to accommodate and do the best I can for my customers and their fur babies.
I appreciated that we have lost customers who could not or would not wait for us to be able to fit them in and who may not appreciate things that have had to change due to COVID.
I have today, had a customer of nearly ten years speak to me in a way that I do not deserve and I have to say, I am disgusted by their attitude.
Booked in for a 12 noon appointment and turned up at 10.30am saying that they had a hospital appointment so that’s why they had brought the dog in early and it would be collected at 4pm. It was explained that there would be a charge of £5 per hour as dog sitting had not been arranged. We do not have the facilities to day board and that is not what we are here for.
When the dog was collected at 3.30pm by another member of the family they were charged for the groom and three hours of care.
I received a telephone call a while later from the owner shouting down the phone that they were not happy with the amount they had been charged for the groom, even though they had previously been informed of the cost, which they denied being told. I explained that it was the usual amount for the groom and the rest was for the extra three hours that the dog had been left with us, to which they said I was a rip-off and they had been with me for ten years, how could I do this to them and then threatened that they were going to plaster this all over Facebook so people would know what a money grabbing rip-off I am.
I take extreme offence at being told that I’m money grabbing and I think they would have a shock if they took their dog somewhere else to be groomed as I know they would not find anywhere that charged what we do and would be paying a lot more.
I would love to say that I am upset about this but I’m afraid the only emotion I am feeling is anger, how dare somebody speak to me like that. At the end of the day I am running a business, a dog grooming business. I will help where I can but if I can’t please understand and have some respect.
The customer did say that they had texted me earlier that day, however, as we are busy we do not always see messages by text or messenger until we are free, unless we are expecting a reply to a text we have sent.
So can I please ask everyone to contact us by telephone if they need to speak to us for any reason and we will only arrange appointments or amend bookings from now on by telephone. If we are unable to answer the telephone at the time you call, please leave a message and we will get back to you as soon as we can.
I am sorry to have to ask this but I don’t ever want a situation like this to happen again xx

Address

Plymouth
PL66RY

Telephone

01752 774866

Website

Alerts

Be the first to know and let us send you an email when Well Groomed posts news and promotions. Your email address will not be used for any other purpose, and you can unsubscribe at any time.

Shortcuts

Share