The Dog Retreat Spa

The Dog Retreat Spa Award Winning Dog Grooming Spa based in Northwich, Cheshire.

We offer a professional salon service, specialising in Breed Standard, Asian Fusion & Teddy Bear grooms.

🏆 WINNER - Best Pet Grooming Business - Cheshire Regional Awards

🎥 Featured on TV

(Coat Health Part 3)🐾 Why you should never use human shampoo on your dog 🧴 It’s one of the most common things people do ...
05/06/2026

(Coat Health Part 3)
🐾 Why you should never use human shampoo on your dog 🧴

It’s one of the most common things people do without thinking — they’ve run out of dog shampoo, the baby shampoo is right there, and it seems harmless enough. But there are some really important reasons why human shampoo — even the gentlest versions — genuinely isn’t suitable for dogs.

It starts with skin structure

Human skin has 10 to 15 layers in the outer protective layer of skin. Dog skin typically has only 3 to 5 layers. This structural difference that affects everything. Thinner skin means ingredients — helpful or harmful — pe*****te far more easily and deeply. Dogs also have much higher hair follicle density than humans, creating more pathways for chemicals to pe*****te the skin.  What sits on the surface of a dog’s coat doesn’t just stay there — it can get in.

💥 The pH problem

Dog skin is naturally neutral to slightly alkaline, sitting at a pH of around 6.2 to 7.4. Human skin sits at around 4.5 to 5.5 — meaningfully more acidic.  Shampoos are formulated to match the pH of the skin they’re designed for, which means human shampoo is significantly more acidic than a dogs skin requires.

When you use a product with a significantly different pH, the protective layer ontop of the skin is damaged — leaving the skin exposed to bacteria, viruses, and yeasts that the natural barrier would normally keep in check.  Do this repeatedly, and you start to break down one of your dog’s most important lines of defence.

When you use an acidic human shampoo on a dog’s neutral skin, it disrupts the natural bacterial balance — potentially leading to overgrowth of harmful bacteria and fungi.  That’s how a seemingly harmless bath can contribute to recurring skin infections over time.

* What it does to the coat itself

Human hair has 7 to 10 protective cuticle layers wrapped around each strand. Dog hair has just 3 to 5 — making it more permeable to both beneficial and potentially problematic ingredients, and more vulnerable to damage from aggressive cleansers. 

Humans produce significantly more natural skin oil than dogs. Human shampoos are designed to remove this heavier oil production. When used on dogs, they over-cleanse and strip away the minimal natural oils dogs actually need to maintain a healthy coat and skin barrier. 

A good dog shampoo should promote the proper production of natural oils in the skin and allow these to flow freely across the skin to keep it moist and elastic— and close up the scales on each individual hair shaft so it reflects light and stays clean.  Human shampoo actively works against all of this.

What you’ll see if you keep using it

The effects aren’t always immediate, which is why people assume it must be fine. But over time, the signs build up — dry, flaky skin, persistent itching, a dull and brittle coat, and in some cases recurring bacterial or yeast infections as the skin’s natural balance continues to be disrupted. The distressed skin barrier also leads to increased water loss from the skin — resulting in dry, flakey, itchy skin.

What about baby shampoo?

It’s the one people reach for most often, because it feels mild and gentle. But mild for a human infant is still formulated for human skin — and human skin, as we’ve covered, is fundamentally different in structure and pH to a dog’s. Even baby shampoos are designed for the very different requirements of human skin and don’t account for the needs of a dog’s coat and skin at all.  Gentle doesn’t mean suitable.

The right shampoo makes a real difference

A properly formulated dog shampoo isn’t just a safer option — it actively supports the health of your dog’s skin and coat. At The Dog Retreat Spa we select shampoos specifically matched to each dog’s coat type and skin condition — because what goes on in the bath is the foundation of everything that follows during the rest of the grooming process. Get it right, and the results speak for themselves. 🐾✂️

(Coat Health Part 2)Why do different coats need different shampoos? 🛁 A shampoo isn’t just a cleanser — depending on its...
04/06/2026

(Coat Health Part 2)
Why do different coats need different shampoos? 🛁

A shampoo isn’t just a cleanser — depending on its formulation, it can add moisture, add volume, make a coat heavier and silkier, repair structural damage, support skin health, or deep clean right down into the follicle. Using the wrong one for your dog’s coat type can actively work against the finish you’re looking for.

Here’s how some of the key types differ:

Moisturising shampoos are formulated with ingredients like colloidal oatmeal, aloe vera, glycerin, and coconut oil. Vitamin B — commonly found in oats — pe*****tes deeply to deliver moisture, while vitamin E nourishes the skin and helps detangle the coat. These are ideal for dry, brittle, or damaged coats — or breeds prone to skin sensitivity. They add softness and suppleness without weight.

Volumising shampoos work differently — they coat the hair shaft lightly to lift and separate, giving the coat more body and texture. Dogs with wire coats, such as terriers, need volumising shampoos particularly to assist with hand stripping, as a coat that has been softened is far harder to strip correctly. Using a moisturising shampoo on a wire coat actually works against the coat’s natural structure.

Strengthening and repairing shampoos often contain keratin — the same protein that makes up hair, skin, and nails — which works to smooth the hair shaft, reduce frizz, and repair structural damage to the coat, making it stronger and less prone to breakage over time. Keratin however is only effective when high heat is used to help bond it to the hair shaft.

Deshedding shampoos are formulated to pe*****te the undercoat and loosen dead hair during the bath, making it far easier to remove. These formulas support a healthier coat and help keep excess fur manageable — using omega-rich plant oils, aloe, and oatmeal to moisturise the skin while supporting the coat’s natural shedding cycle.

Whitening and brightening shampoos use optical enhancers and proteins to bring out natural coat colour — particularly useful for white or light-coloured coats that can yellow or dull over time. Often these are blue in colour, just like the blue shampoos you can buy for blonde hair humans, the blue particles sit in the hair shaft and dilute the yellow tones of the hair.

Medicated and yeast-support shampoos go deeper still — targeting specific skin conditions with active ingredients like Piroctone Olamine, which works to reduce yeast and dandruff while essential oils like peppermint, eucalyptus, and rosemary provide a gentle, therapeutic cleanse.

What this means in the salon:

At The Dog Retreat Spa we don’t use the same shampoo on every dog. A cocker spaniel with oily, yeast-prone skin gets something completely different to a doodle with a dry, brittle coat, or a double-coated breed coming in for a de-shed. The shampoo selection is a decision — not a habit — and it’s one of the things that separates a thoughtful groom from a conveyor belt one.

If you’ve ever wondered why your dog’s coat looks and feels noticeably different after a professional groom than after a bath at home, this is a big part of the answer. 🐾✂️

We stock a small range of shampoos in the salon (the ones we use), drop us a message or pop in if you’d like to know more about them! 🐶

Coat Health (Part 1)🐾 What does dog shampoo do — and why the one your groomer chooses for your dog matters more than you...
03/06/2026

Coat Health (Part 1)

🐾 What does dog shampoo do — and why the one your groomer chooses for your dog matters more than you think 💭 (part 1.)

Most people think of shampoo as something that just cleans their dog and should smell nice. And it does — but what happens at a molecular level is far more interesting than that, and understanding it explains why using the right shampoo for your dog’s specific coat type makes a genuine difference to the result.

So, what’s actually happening when you shampoo a dog…

Each hair shaft is covered in microscopic scales called the cuticle — think of it kind of like a pinecone. When the tiny scales are open, they stand up and the hair is more prone to breakage. When closed, they lie flat and smooth. To clean a dog properly, a shampoo needs to be slightly alkaline — this alkalinity forces the cuticle scales to open up, allowing the shampoo to go in and remove dirt, dander, excess oils, and environmental pollutants.

A good shampoo also removes stale or rancid fatty acids that cause odour, clears dead skin cells that can accumulate and block pores or follicles, and promotes the production of natural skin oils in the sebaceous glands — allowing them to flow freely across the skin to help keep it moist and flexible.

Your dogs skin is often more sensitive than human skin in many ways, including differences in the thickness of the skin, skin pH, and hair follicle density — all of which affect how easily active ingredients pe*****te the skin. Dogs have much higher hair follicle density than humans, creating more pathways for ingredients — helpful or otherwise — to pe*****te the skin. This is precisely why what goes into the shampoo matters so much.

If you leave the bath with an open cuticle and no conditioner to close it back down, you’ve created a problem. That open cuticle allows moisture to escape and debris to pe*****te the hair shaft— which is why shampoo alone is never the complete answer!

CONDITIONER:

Conditioning is a step that gets skipped in a lot of grooming salons. The reasons given are usually the same — it takes longer to dry, or it leaves the coat greasy. I want to address both of those, because neither stands up to scrutiny when you’re using the right products and the right technique.

Shampooing without conditioning is like washing your face and skipping moisturiser. Shampoo — even a gentle, high quality one — performs a cleansing action that lifts the cuticle and removes oils from the coat. Conditioner closes the cuticle back down, restores moisture, and leaves the coat in a far healthier state than shampoo alone ever can.

The idea that conditioner makes coats greasy is a myth — proper professional formulas hydrate without heaviness. If a coat feels greasy after conditioning, the wrong product has been used, or too much has been applied, or it hasn’t been rinsed thoroughly. That’s a technique issue, not a reason to skip the step entirely.

As for drying time — yes, a poorly chosen conditioner applied incorrectly can affect the blow dry. A well-chosen one, applied correctly and rinsed properly, makes no meaningful difference to drying time at all. In fact, the right conditioner can actually reduce frizz and make the coat easier and faster to work through during finishing.

With the wrong shampoo type and wrong/no conditioner, your dogs coat won’t look or feel it’s best!

To be continued….

01/06/2026

🐾 Hey, it’s Hannah! Most of you know me, or at least know my work. You’ve seen the before and afters, the freshly groomed faces, the wagging tails at collection. We love sharing those — and always will.

But I’ve been thinking lately about how much more I could be doing for the dogs we groom, and for their owners, beyond what happens on the grooming table.

I’ve spent years working hands-on with a huge variety of breeds and coats, and somewhere along the way I’ve built up a lot of knowledge — about skin and coat health, about behaviour, about the things that are easy to miss at home but that make a real difference to how a dog feels day to day. And most of that knowledge just lives in my head, coming out in bits and pieces during handovers when there’s barely five minutes to talk.

So I’m going to start sharing it properly. I’m only in the salon the odd Friday now, so it’s a way to put this knowledge to good use!

Over the coming weeks I’m going to be posting about the things I genuinely wish more owners knew — from what shampoos are actually doing to your dog’s skin, to the early signs of arthritis that are so easy to mistake for “just getting older,” to what a full groom actually involves from start to finish. Some of it might surprise you. Some of it you’ll already know. But all of it comes from a place of genuinely caring about the dogs in my care.

I’m not here to lecture anyone — nobody gets everything right, and I certainly don’t. I just think that the more you know, the better equipped you are to look after your dog between appointments. And that’s good for everyone.

So — welcome to a slightly different version of this page for a few weeks. There’ll still be plenty of fluffy faces to see too, but there’ll be a bit more substance alongside them from now on.

If there’s anything you’ve ever wanted to ask or a topic you’d like me to cover, drop it in the comments below. I’d love to know what’s actually useful to you. 🐾✂️

We are off on a little break up North, and will be returning to the salon on Tuesday 12th May! All messages and calls wi...
02/05/2026

We are off on a little break up North, and will be returning to the salon on Tuesday 12th May! All messages and calls will be responded to when I return 😊

I missed grooming this cheeky chappy whilst on Maternity! Here we have Charlie the Scottie looking fresh and smart after...
25/04/2026

I missed grooming this cheeky chappy whilst on Maternity! Here we have Charlie the Scottie looking fresh and smart after his groom 🤩💙

A super patient Lincoln the Sausage had his hand strip session, doesn’t he look very dapper! 😎
24/04/2026

A super patient Lincoln the Sausage had his hand strip session, doesn’t he look very dapper! 😎

A bit late as these were taken just before Easter, but here’s a super cute Willoe & Bertie after their trims 🥰
23/04/2026

A bit late as these were taken just before Easter, but here’s a super cute Willoe & Bertie after their trims 🥰

How beautiful is little pup, Beux, after her first ever big girl groom! She did super well and was so brave 🥰
22/04/2026

How beautiful is little pup, Beux, after her first ever big girl groom! She did super well and was so brave 🥰

In love with this absolutely beautiful Puppy! Willow came for her second puppy groom and she is so calm, relaxed and hap...
21/04/2026

In love with this absolutely beautiful Puppy! Willow came for her second puppy groom and she is so calm, relaxed and happy with everything so far 🥰 a prime example of how important introducing grooming at an early age is!

Address

3 Old Hall, Off Venables Road
Northwich
CW95RF

Opening Hours

Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm
Saturday 9am - 4pm

Telephone

+447922660716

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