22/05/2026
A little update regarding boarding bookings & deposits 🐾
This week alone, I’ve had two separate boarding bookings cancelled with very short notice - one with 72 hours notice and another with only 12 hours notice.
As much as I completely understand that unexpected things can happen (and most of my boarding customers are genuinely amazing), last-minute cancellations like this leave me significantly out of pocket, especially when I’ve reserved those spaces and turned away other bookings.
Up until now, I haven’t properly enforced my deposit policy, which is completely my fault. I’ve always tried to be as flexible and trusting as possible, but unfortunately I now need to put firmer systems in place moving forward to protect my business and income.
Dog walking bookings will remain unchanged, as the current 24-hour cancellation policy works really well. All of my walking customers have been fantastic with giving notice, and also continuing to pay where less than 24 hours notice is given - I really appreciate that support and understanding!
For boarding bookings, the following policy will now be in place:
Booking, Payments & Cancellation Policy
Booking & Deposit
• For boarding stays of less than 4 nights, full payment is required at the time of booking to secure your dates.
• For boarding stays of 4 nights or more, a 25% non-refundable deposit is required at the time of booking to secure your space.
• The remaining balance is due in full by the first day of the boarding period, unless otherwise agreed in advance.
• Payments can be made via bank transfer or cash.
Cancellation & Refund Policy
• For stays of less than 4 nights:
– More than 1 month’s notice: 75% refund (25% retained as non-refundable deposit)
– Less than 1 month’s notice: full payment required
• For stays of 4 nights or more:
– More than 1 month’s notice: deposit retained only
– Within 7 days of the start date: full payment required, no refunds
Thank you to everyone who continues to support Murph’s Turf - it genuinely means a lot!
