03/04/2026
🌸 Spring has officially sprung! 🌸
***Bookings***
Every year, the first glimpse of sunshine brings a little boom in bookings, suddenly those winter coats need to come off and all our lovely doggos are ready to bounce into Spring like fresh little lambs! 🐑✨
Because of this seasonal “sunshine surge,” my usual 4-5 day booking window is currently sitting at around a couple of weeks.
If you’re thinking of booking in, please do pop me a message or book online at your convenience to secure your preferred slot 💛
***Communication & Response Times***
Thank you so much for your patience recently. 💛 I’ve been dealing with a bit of a dental drama (never fun!) and doing my best to keep everything running as normally as possible while I wait for treatment. That said, the face ache has been catching up with me, and I’ve been crashing at the end of each day once the last paws leave the salon - meaning messages have been a little slower than usual.
If you haven’t had a reply within a couple of days, please do give me a gentle nudge. I promise I never intentionally ignore messages - when I’m with your dog, they have my full attention, and notifications can sometimes disappear when I’m mid-update or juggling appointments.
Thank you again for bearing with me, it really does mean a lot 💛
***Cancellations & No-Shows***
I completely understand that life happens, we all forget things or need to rearrange from time to time (I’m certainly not perfect either - note the above!).
However, since the start of the year, there’s been a noticeable increase in last-minute cancellations and no-shows - sometimes the night before, on the day, or even minutes before an appointment.
By the end of March, this has resulted in just over £400 in lost income. For context, last year’s total was around £1200, so this is a significant rise already.
As a small, single-income business, I unfortunately can’t sustain these losses long-term.
While many in the grooming industry introduce deposits or cancellation fees, I’ve made the decision (for now) not to go down that route. I don’t want to penalise the wonderful clients who are reliable, communicative, and respectful of appointment times. 💛
Instead, I’ll simply be declining future bookings from repeat last-minute cancellers/no-shows, and continuing to work with those who share the same values of care, honesty, and mutual respect.
***My Promise to You***
To end on a more positive note, I just want to say how grateful I am for all of you and to reaffirm what you can always expect from me:
* To treat your floof as if they were my own, with kindness, patience, and love. 🐾
* To provide a calm, happy, and as stress-free-as-possible grooming experience.
* To build trust and long-term relationships with both you *and* your dog.
* To offer flexible appointments where possible (including early starts and later slots when needed).
* To continue offering fair and consistent pricing - including honouring introductory rates for my early supporters.
* To always be honest and transparent about your dog’s needs, coat condition, and grooming options.
* To never rush your dog - their comfort and wellbeing will always come first
* To keep learning, improving, and investing in the best care and techniques.
* To celebrate every little personality that walks through the door (because they’re all wonderfully unique!)
* To create a space where tails wag, dogs feel safe, and owners feel confident leaving them in my care.
And with that I leave you with a photo of handsome Dexter, whom I stole for a bath after I had a cancellation just 12 min before their appointment time!
