30/05/2026
We wanted to take a moment to explain why we require non-refundable deposits.
As a small business, every booking represents time, preparation, staffing, and resources that are reserved specifically for our customers. When a date or appointment is booked, we often turn away other enquiries for that same slot.
Non-refundable deposits help protect our business from last-minute cancellations and no-shows, which can have a significant impact on a small company. They also allow us to continue providing the high level of service, quality, and reliability that our customers expect.
We completely understand that unexpected situations can arise, and we always try to be fair and understanding where possible. However, our deposit policy is in place to help keep our business sustainable and ensure we can continue serving our community.
We appreciate the support, understanding, and loyalty of all our customers. Thank you for choosing to support our small business—it truly makes a difference.
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