White Horse Housing Association Ltd

15/10/2025

Some people moving from Housing Benefit to Universal Credit are finding their housing costs suddenly reduced — and the reason might surprise you.
A missing question in the UC claim form could mean your need for an extra bedroom isn’t included, leading to the wrong rate or even an unfair deduction.
Find out why this happens – and what you can do if it affects you – in our UC queries article here: 👇
https://www.whitehorsehousing.co.uk/article/103/universal-credit-queries/

13/10/2025

When a bench in Kilmersdon dedicated to village stalwart Percy Gillard fell into disrepair we decided to replace it, much to the delight of his son, grandson and great grandchildren.
Read all about it here: 👇
https://www.whitehorsehousing.co.uk/article/104/kilmersdon-bench/

13/10/2025

WEB SAFE WEDNESDAY: SIM DELETION SCAM
Every week we'll post some useful advice from our Stay Safe Online team to help you keep one step ahead of online scammers. Please share it with anyone you know who might benefit.
This week we're warning about bogus texts that claim to be from phone company 02, that threaten to delete the recipient's phone sim card because they say they haven't signed the company's terms and conditions. These fake texts always have a very short deadline to act to prevent people from having the time to think about acting upon it.
A link to the supposed terms and conditions only leads to a site that will steal the recipient's data.
Companies like O2 will neevr send out links, never click on any links from people you don't know or trust. Scam texts can be reported by forwarding them to 7726.
If you aren't sure about a link, ask a friend or someone you trust before clicking on it.

If you are worried about yours or a relative or neighbour's cyber security, our team of highly skilled, police-trained, volunteers carry out free home visits or group talks to anyone over 60, or over 18 if they have a registered disability.
During their visits our experts' easy to follow guidance can help improve your digital/cyber security awareness, offer cyber and scam prevention advice, signpost you to further advice and resources, provide support and reassurance and offer basic practical skills to enable you to check and understand privacy settings.
To apply for a visit email [email protected] or call us on 01225 256867.

08/10/2025

For years the 15 older residents at 10 The Green in Marlborough had to manage with just one tumble dryer between them in a damp and draughty laundry room.
Now after our refurbishment they have somewhere clean, dry and warm to do their washing and, even better, they also have a second tumble dryer to make wash days go a little faster.

03/10/2025

WEB SAFE WEDNESDAY: FAKE SCREWFIX POST
Every week we'll post some useful advice from our Stay Safe Online team to help you keep one step ahead of online scammers. Please share it with anyone you know who might benefit.
This week we're warning about a fake Screwfix post on Facebook and other social media that claims to be from a disgruntled ex-Screwfix employee. The poster claims to know a hidden shortcut to getting a free power tool kit.
The posts say it's a 'limited time offer' and lead to malicious links which will ask for your personal and financial data in order to receive the item.
To report scam ads on Facebook and Instagram, select the three dots in the top right corner and press 'report.'
Suspicious websites can be reported to the National Cyber Scrity Centre here: 👇
https://www.ncsc.gov.uk/collection/phishing-scams/report-scam-website

If you are worried about yours or a relative or neighbour's cyber security, our team of highly skilled, police-trained, volunteers carry out free home visits or group talks to anyone over 60, or over 18 if they have a registered disability.
During their visits our experts' easy to follow guidance can help improve your digital/cyber security awareness, offer cyber and scam prevention advice, signpost you to further advice and resources, provide support and reassurance and offer basic practical skills to enable you to check and understand privacy settings.
To apply for a visit email [email protected] or call us on 01225 256867.

03/10/2025

🎓💡 Do you have young people heading off to university or already in full-time study?
You might think Universal Credit is off limits for them — but it’s not always that simple. Find out when students can claim, how student loans are treated, and what happens to existing UC awards in our UC credit queries article: 👇
https://www.whitehorsehousing.co.uk/article/103/universal-credit-queries/

11/09/2025

Our Tenant Scrutiny Panel is made up of residents who help us shape and improve our services and is part of our commitment to listening to residents.
The panel now has its own page on our website where you can get in touch, meet the members and even apply to join.
Members of the panel are pictured here with board members and staff at a recent awayday.
Check out their page here: 👇
https://www.whitehorsehousing.co.uk/68/tenant-scrutiny-panel/

10/09/2025

More than 130 pupils went back to school at the start of term with new uniform, PE kit or stationary, thanks to our help.
We used money from the government’s Household Support Fund via Our Wiltshire to help alleviate the pressure on families at this expensive time of year.
Read more here: 👇
https://www.whitehorsehousing.co.uk/article/102/schooluniformhelp/

10/09/2025

A scam warning from Wiltshire Bobby Van Trust...

WEB SAFE WEDNESDAY: KLARNA SCAM
Every week we'll post some useful advice from our Stay Safe Online team to help you keep one step ahead of online scammers. Please share it with anyone you know who might benefit.
This week we're passing on a warning from the Regional Organised Crime Unit about scam phone calls to people who use the shopping payment app Klarna.
Customers have been getting calls claiming to be from the company saying there has been suspicious activity on their account and asking them to pass on an activation code so they can 'secure' their account. This then gives them access and allows them to make fraudulent purchases.
One person who fell for the trick said: "Had this happen today and I stupidly fell for it as the code was actually sent by Klarna on WhatsApp! I'm so angry as I started to even say 'I'm not sure of this' but the fact the message actually came from Klarna threw me and I got done."
Klarna will never call you to ask for your one-time code, password, or other personal details. If you receive a call, end it immediately and use the report feature within the Klarna app or visit the official Klarna website to report the attempt.

If you are worried about yours or a relative or neighbour's cyber security, our team of highly skilled, police-trained, volunteers carry out free home visits or group talks to anyone over 60, or over 18 if they have a registered disability.
During their visits our experts' easy to follow guidance can help improve your digital/cyber security awareness, offer cyber and scam prevention advice, signpost you to further advice and resources, provide support and reassurance and offer basic practical skills to enable you to check and understand privacy settings.
To apply for a visit email [email protected] or call us on 01225 256867.

19/08/2025

Householders are being warned about a scam energy text message which claims to come from the Department of Work and Pensions, offering a £300 energy payment.
The deadline is always just a day or two away to foster a sense of urgency. Do NOT click on the link, it will take you to a malicious website designed to steal your data.
Most phone providers are part of a scheme that allows customers to report suspicious text messages for free by forwarding it to 7726. If you forward a text to 7726, your provider can investigate the origin of the text and arrange to block or ban the sender, if it’s found to be malicious.
To find out more about phishing texts at the National Cyber Security Centre website here: 👇https://www.ncsc.gov.uk/collection/phishing-scams/report-scam-text-message

15/08/2025

We've recently taken ownership of seven affordable homes at Newland Homes' Primrose View, Worton.
We thought you'd like a peek inside one of the two-bedroom homes. Check out the amazing view from the bedrooms.

14/07/2025

Or annual Residents' Meeting in Codford was a lively affair that gave our tenants the chance to air their views about their work and ask questions, as well as hear from us about what we have planned.
Read about the updates and feedback from the night here:
👇Our annual Residents' Meeting in Codford was a lively affair that gave our tenants the chance to air their views and ask questions. Read about the updates and feedback from the night here: