27/08/2026
WE'RE HIRING! | CUSTOMER SERVICE EXECUTIVE 🐶
Fixed Term - 7months
If you like the idea of spending your working day talking about dogs, helping dog owners and being part of a lovely team, we might have just the job for you!
We're looking for a Customer Service Executive to join our team in Malvern (WR14) from 1st October for 7 months.
At PerfectFit, customer service is about much more than answering emails & calls. We genuinely care about our customers and their dogs, and we pride ourselves on going above and beyond to help.
You'll be helping dog owners choose and fit the right harness, answering their doggy questions, placing orders, processing exchanges and generally making sure they have a brilliant experience with us. Sometimes that means spending a little extra time to understand a customer's situation and find the right solution for them.
What we're looking for ❤️
We're looking for someone who is:
🐾 Naturally friendly, warm and approachable
🐾 Passionate about giving genuinely excellent customer service
🐾 Patient, kind and empathetic
🐾 A great communicator, both written and spoken
🐾 Positive, helpful and a real team player
🐾 Organised and comfortable juggling different enquiries and tasks
🐾 Confident using computers and happy learning new systems
🐾 Someone who takes pride in doing things properly and going the extra mile
A love of dogs would be a HUGE bonus! 🐶
You don't need to be a dog expert or have previous experience fitting harnesses, we'll give you full training. Previous customer service experience would be great, but it's your attitude and approach to customers that matter most to us.
A bit about us...
We're a close team of 11, based in Malvern, and we're a pretty friendly bunch. We support each other, have fun, and genuinely care about doing a great job.
We're also a team of dog lovers who are passionate about making life better for dogs and their owners. ❤️
The role is 32 hours a week, 4 days per week
You'll be office-based while you train and get to know the role. Working from home/office hybrid may be an option once trained.
📍 Malvern, WR14
📅 Start date: 1st October
⏰ 32 hours | 4 days
🏡 2 days WFH once fully trained
📋 7-month fixed-term contract
The role is to cover a 7 month sabbatical.
Interested?
If this sounds like you, we'd love to hear from you!
📩 Send your CV and a few words about yourself to [email protected]
And please share this post with any dog-loving, people-loving superstars who might be a great fit! 🐕❤️
Application deadline: September 10th. 🐾