29/07/2025
LITTLE REMINDER ON POLICYS OF THIS BUSINESS 🚨‼️🔔‼️🚨🔔
Policy and Procedures
M e e t & G r e e t s
We offer a Meet and Greet in your home. We meet you and your pets and walk through your daily pet care routine. At this time, you will fill out a pet information form and pay a small fee for the meeting. When an overnight booking is confirmed, 50% is due to reserve pet service dates. Should a client wish to have a pet sitter return for additional instructions or meetings with the animals prior to the start of the pet services, the client will be billed as a 30-minute visit at the priced rate.
Pet sits in owners customers home
A House Key is Required at Time of Meet & Greet
If The Lowestoft Woof Pack needs to return to the client’s home prior to the first service to obtain the key, the client will be billed for a Key Pick Up visit at the priced rate. If you have keyless entry with a code, please provide the code for access to your property, as well as a working house key for back up.
Payment for Services
Payment for services is submitted prior to for services to begin or, in the case of bank transfer or cash, is left on the counter for our first pet sit prior to the start of the pet service.*Tips are very much appreciated, but not required.
Overnight Deposits
We require a 50% non-refundable deposit on all overnight pet sitting bookings. The deposit is due to reserve the booking. We have limited overnight availability and this ensures both parties are covered.
Overnight Booking Changes
Shall you need to make changes to your reservation after booking, the amount paid prior to date changes is still to be paid in full. Once a booking has been confirmed, time is planned for you and your pets at that time and not other clients. Therefore, *No Refunds* or service credits will be issued. Thank you for understanding.
Early Return Home
Once a pet service reservation has begun, *NO REFUNDS* or service credits will be issued for early returns.
Cancellations
We appreciate you trusting our business in caring for your pet(s) and home. We understand situations may change with our arrangement. Once a booking has been confirmed, time is planned for you at that time and not other clients.
If you cancel after booking, the amount you paid or owe is non-refundable, but may be credited for future services depending on type of canceled services. Simply contact us to discuss options. Thank you for understanding.
Cancellation Policy Vacation Care:
0-7 days’ notice: 100% of the total reservation bill is due
8-15 days’ notice: 75% of the total reservation bill is due
16-27 days' notice: 50% of the total reservation bill is due
28 or more days’ notice: There is no cancellation fee
Holiday Cancellations: Cancellation during any HOLIDAY week:
0-6 days’ notice: 100% of the reservation bill is due
7-9 days’ notice: 50% of the reservation bill is due
10 or more days’ notice: There is no cancellation fee
Holidays include: New Year’s Eve, New Year’s Day, Easter Sunday, Halloween, Christmas Eve, Christmas Day
Camera Policy
Home/Pet Owners MUST disclose ANY internal or external alarms, cameras, surveillance or pet monitoring systems, including sound monitoring technology like Alexa, or video doorbells. Any internal cameras or recording devices must be disabled (or unplugged) for the entire duration of scheduled overnight care. This is to protect the privacy of the pet sitter *unless discussed on agreement*. Failure to inform or follow this policy, may result in a termination of our services.
Holiday Deposits
During peak Holiday times, clients will need to provide a 60% deposit to hold the reservation.
Regular Morning & Evening Visits
It is recommended that you book services at least 2 weeks prior. However, we try very hard to accommodate our established clients for last minute notices. We understand life happens and your pet may need some extra attention if you are going to be away for work, travel or family event. Home visits can be scheduled any time between the hours of 7:45am and no later than 8:30pm.
Concerns You Should Know about Every Other Day Pet Sitting
We DO NOT accept every other day pet sitting reservations. All pet sitting services must be scheduled at least 1x per day, in consecutive days in a row, at least one day after your departure to one day before your arrival date. This assures us that if your pet ends up stuck or becomes ill,they can be assisted in a reasonable amount of time.
Infectious or Contagious Disease or Illness
We do not care for animals with infectious or contagious diseases or illnesses. Even if the animal is quarantined away from other animals in the house. Reason being that we visit multiple houses each day and cannot risk spreading the illness not only to our pet sitters, but also to our other clients’ animals. Please notify me of any contagious illnesses prior to arriving to your home.
Winter Weather Policy for Dog Walking
Due to safety concerns for the pet caretaker and pets, we do not walk dogs below 0 degrees unless agreed otherwise.
Summer weather policy for dog walking if we feel it is too hot or not suitable for the dog we will not walk them for health and safety and wellbeing of the dogs.
Healthy medium to large dogs will be walked for 30 minutes if the temperature is above 20 degrees. Smaller dogs will be limited to 15 or 20 minutes if temperatures are between 20 to 32 degrees. If healthy and no conditions that prevent walk in heat the same rule applies for larger/large breeds too.
Shall we need to make the dog walk shorter due to cold and dangerous temperatures, we will provide indoor play time. This is to ensure your pet stays safe and comfortable during harsh winter days and summer hot days.
