11/08/2026
Itās been an unusual few days in the salon and I just want to make a clear post on the safety of grooming, including medicated grooms.
The safety and well-being of your pet is our absolute highest priority.
To ensure a safe environment for all animals and my team, I am strictly enforcing the following policies regarding behavior-modifying medications.šØ
Mandatory Advance Disclosure Prior Notice Required: You must inform us at least 24 hours before your appointment if your dog has been administered any prescription sedatives, anti-anxiety medications or calming supplements.
Veterinary Approval: We require written or verbal confirmation from your prescribing veterinarian stating that the pet is medically cleared to be groomed while taking the medication.
š Right to Refuse Service for Undisclosed Sedation: If a pet arrives under the influence of undisclosed medication, the appointment will be cancelled immediately. The full charge of the groom will apply.
Safety Risks: Sedatives alter a pet's heart rate, blood pressure, temperature regulation, and balance. Grooming a sedated animal with sharp tools and high-velocity dryers poses a severe medical risk.
For pets requiring heavy sedation to be handled, we strongly recommend booking your grooming appointments directly through a licensed veterinary clinic where medical staff are present to monitor vital signs.
Matted dogs: If your dogs arrives severely matted, for whatever reason - please know there is no judgement, however the coat will be shaved. I will NOT de-Matt. Your dog will look very different on pickup, and where matting is tighter the groom may look slightly uneven, however the priority is removing the coat safely. The salon will ALWAYS put humanity before vanity - always.
There is a matting policy in place where an extra fee will be applied.
Abuse towards staff of any kind will NOT be tolerated and you will be blacklisted.
itās really sad actually to be writing this post however Iāve had some really uncomfortable interactions with customers recently and comments have been made which do not align with the salons values.
Itās humanity before vanity - ALWAYS
I do want to end on a lighter note and a thank you to all my regular and returning clients for your continued custom and the politeness and understanding you carry with you of my policyās. Please know this never goes unnoticed.
All my love,
Elle x
