24/06/2026
I've just stumbled across this on line....
So, let's talk about pay during hot weather.
I know this is probably going to be quite a controversial topic, but I'm genuinely interested to hear other people's thoughts. I also think it's a good opportunity to explain to owners why there usually aren't reductions when a walk is replaced with a pop-in visit.
Let's say you walk a group of 6 dogs for an hour and charge £12 per dog. That's £72 for the walk. Sounds great, right? But it's not just an hour's work.
You then have at least an hour of pick-ups and drop-offs (and that's assuming traffic behaves itself!), which brings it down to the equivalent of around £24 per hour. Then there's tax, taking that figure closer to £19.20 per hour. But we're still not finished...
There's fuel, van insurance, road tax, business insurance, treats, poo bags, vehicle maintenance, equipment, and all the other costs that come with running a dog walking business. By the time everything is accounted for, you're often not earning much more than minimum wage.
So when someone charges the same price for a 30-minute pop-in as they do for an hour-long group walk, I can understand why some owners feel it's expensive. Compared to a group walk, it is more expensive. However, you're paying for one-to-one time, and when you factor in travel to and from your home, the walker isn't far off earning what they would have made from a group walk.
Now let's talk about payment during extreme heat.
Personally, I don't charge for a service if I'm closed and unable to provide it. If I can't fulfil a booked service, I feel clients should either not be charged, receive a refund, or have the payment credited towards a future booking. Not to mention, my conscience simply wouldn't allow me to take someone's money without doing any work! 😅
I completely understand that extreme weather isn't anybody's fault, and I genuinely sympathise with those whose income takes a hit because of it. However, if I paid for a service that was cancelled due to unexpected circumstances, I would expect either a refund or the opportunity to use that service at a later date.
So I'm curious—what are your thoughts?
Do you absorb the loss and move on, or do you still charge a deposit or cancellation fee?
And if you took the loss this time, would you consider changing your terms and conditions in the future to include an extreme weather policy?