03/12/2025
Important Update for Our Valued Clients 🐾
We always appreciate your support, and we love looking after all your dogs — however, we do need to address an ongoing issue.
In the last month alone, we have lost over £400 due to no-shows and cancellations made with less than 24 hours’ notice. This is simply not sustainable for our small business, and it also prevents other clients from booking in.
From January 2026, a £15 deposit will be required for all appointments.�This deposit must be paid at the time of booking, and it can either be deducted from your appointment cost or rolled over to your next groom.
⚠️ Please note:�If you do not attend your appointment, or cancel with less than 24 hours’ notice, the £15 deposit will be lost. No exceptions.
We hope you understand that this policy is necessary to protect our time, our business, and the availability for all of our customers.
Thank you, as always, for your continued support and for trusting us with your lovely pups 💚✨
— Paws and Claws Dog Grooming 🐶✂️
