Northumberland Dog Hotel

Northumberland Dog Hotel Contact information, map and directions, contact form, opening hours, services, ratings, photos, videos and announcements from Northumberland Dog Hotel, Dog Day Care Center, Cowden Burn Farm, Birtley, Hexham.
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⭐️⭐️⭐️⭐️⭐️

🐾Luxury Dog Boarding & Day Care
✂️City & Guilds Dog groomer - 2008

www.northumberlanddoghotel.com

LICENCED & INSURED
NAL/301

Packages start at £62.50 + VAT per day for the first dog per room, half price for subsequent dogs sharing

05/05/2026

BREAKFAST IS SERVED 🍳

When you stay here we recommend you keep your dog on their usual diet.

If that’s kibble, raw, tins or cooked food, we can do it all.

We do this to avoid any upset tummy’s and keep your dogs routine as close to normal as possible.

We use for treats and toppers here, so if you run out and we are not able to get your dogs usual diet then we use Platinum.

Only the best for our residents 💫

We can also offer you weight and nutrition feedback during your stay for free, as well as an optional gut health test (£99)

Get your results in 4 weeks. One simple poo sample done by us, analysed by microbiologists, and you’ll get personalised recommendations.

04/05/2026

We have 12 of our own dogs… 😳

8 of those are working border collies.

Border Collies are an important part of running a sheep farm.

Farmers that typically spend their days alone, will spend most of the time chatting to their dog as a daily source of company.

Collies are not phased by the Great British weather, and will work come rain, snow or shine!

The working dog is an invaluable tool and is worth more than any Price tag you could ever put on it.

This is Nel helping move the ewes and lambs over the road.

What a beautiful sunny day to see a dog do what it is built to do.

💐HORSES AND DOGGIES 💐We are honoured to be asked to attend   this year. We will be running some have a go dog events ove...
30/04/2026

💐HORSES AND DOGGIES 💐

We are honoured to be asked to attend this year.

We will be running some have a go dog events over the 3 days at Belsay!

Will you be there?

I for one am super excited and can’t wait to see you with some of the team 🐾🐎



Thanks for the baby horse, he’s growing up to be such a beauty 💙

27/04/2026

The cairn character is a unique one….

I didn’t know what a cairn terrier was til I got one as a teen.

Now I have 3 of my own, and lots board here with us.

We have been playing with some agility equipment with Maggie and the children this evening

Maggie always is very enthusiastic 🤣

She knocked the phone out my hand at the end for her reward 😅

She’s scruffy but cute… if only I knew a groomer 🙈🤣

Don’t they say painters never paint their own house… well I’m the same with grooming!

17/04/2026

🐾 Does your dog boarding facility do this??!

This is my floofy friend Honey at 10pm!

Did you know another thing that sets us apart from a traditional Kennel is that we let the dogs out again late at night.

Our days start by 7:30am.

Our main staff typically leave around 6:30 pm.

By this point, the dogs have had 2 long walks, and 2 to 3 toilet breaks in the garden areas.

But then….Between 830pm and 10pm WE COME BACK!!

We let everyone out into our garden area to let the dogs have one last chance for the toilet before we lock up the building for the night.

licenses don’t require this level of care.

But we do.

⭐️⭐️⭐️⭐️⭐️

14/04/2026

BE HONEST!

Would your dog be with the group or would they be doing this 🤣🐾🐶

There is always one like Indie she loves doing her own thing and that’s absolutely fine as long as she is happy 🥰

13/04/2026

DREAMS DO COME TRUE - IF YOU KEEP GOING LONG ENOUGH. ✨

This picture is from February 2008, when I opened my first ever dog grooming salon.

It was tiny but mighty.

I had been volunteering since before I finished school, then later working for the late Hilary Ross at her Veterinary Practice. Hilary & Ken said I ‘had a way with dogs’, and that I should consider dog grooming. They were usually right, so I listened!

Off I went to Kirkley Hall College and did my City & Guilds level 2 & 3 in dog grooming.

Hilary and Ken helped me find my first premesis & i took over a small client base from a lovely lady they knew.

🥺Sometimes things are just meant to be and the universe has impeccable timing.

My plan was to build up a part time grooming business and help my dad on the farm the rest of the time, and one day in the future I would have my boarding kennels.

Little did I know that I would be so busy!

After a year, we took moved into a bigger premises on the industrial unit and took on staff. My friend built me a retail area and an office. It felt huge!

I built a name for grooming the dogs no one else could handle, and doing it with kindness and patience.

By 2011, we purchased an even bigger premises 🤯 which wouldn’t have been possible without my parents support and being a guarantor for the loan!

That premises involved taking over the stock and staff from the old ‘Rainbow pets’ shop in Prudhoe, and building in a grooming salon for 3 groomers.

From then we took on apprentices, trained groomers, did delivery’s, built relationships in a wonderful community led pet shop in Prudhoe, all with the help of our great staff including Audrey Story who was there from day 1 til I sold the shop. She remembered everyone’s orders and special days, always ready to get on with the day, and was always good fun to work with. The groomers I worked with were incredible and I would have any of them back now. I was very lucky to have such great staff across the board.

In 2014 I started a family and decided I wanted to take a step back. I had another business too so I decided to sell this business and I went back to a small scale grooming.

My grooming set up from 2015 was in a Portacabin (which used to be part of the Vets that I worked for, so that they were again helping me!).

That Portacabin kept my dog grooming business going while I raised my young children. I groomed in school hours and one weekend a month.

All the while I still wanted to have my Kennels one day, I still felt that there was room for something better, that it was time for something better, that the Dog Boarding industry needed to improve drastically, for the dogs!

Then the kids were finally old enough for me to start thinking about it, so we started with the whole planning fiasco.

That took a while to say the least. 3 years from the start. A lot of ideas. Scraps of paper, whiteboards, cutting things out, measuring things out in the garden, a ton of tears, a ton of money, rejection, hoops to jump through, a lot of stress, and a lot of ‘should we quit’ ‘we can’t afford to keep going’.

But we did.

December 2024 my dream was complete and we opened the doors as you see it today.

The old portacabin is now used as a play space and scent school for the dogs that stay over.

The new building has a groomers in it too.

This is the dream that I drew when I was 15.

This is the dream I was thinking about when I was 20 and learning how to groom dogs.

This is the dream that kept me going when I was in my overdraft.

If 2007 me could see 2026 me now she just wouldn’t believe it.

I’ve been lucky enough to have incredible support from family and friends over the years.

But ultimately, I worked hard, I kept the dream in my heart and never stopped dreaming about it.

There’s a lot more to this whole story, a lot of pain, trauma, stress, issues, health problems, as people do. I could write a book 🤣 Life happens. It wasn’t plain sailing. But we keep going, we keep moving forward.

So if you have a dream, keep dreaming and keep going.

PS. The work mobile number is the same 18 years later!! 👌📲


15/01/2026

Who’s with me? 🐾😅

14/01/2026

ZOOMIES INCOMING…💨

Want to know why some dogs have leashes on?

Some dogs are not used to having such freedom and we need to be able to catch them if they don’t recall. So we used lines to ‘test’ their ears and recall before setting them free in 5 acres.

Some dogs play ‘keep away’ when they are very excited@and I for one do not want to try catch a dog playing keep away in a 5 acre field in the rain. 😅

Some dogs we don’t know that well to start with, or we are introducing new dogs to a group… the long line gives us a ‘safety net’ so we can take control quickly before anything escalates.

We use lines on some dogs that have behaviour issues like car fence chasing (though they’re a few and far between here) or can become too excited by certain triggers.

Or maybe your dog has just been groomed and they are going home in a few hours…. We don’t want them rolling in mud before they go 😅

Or maybe your dog lacks confidence, needs more reassurance, has a potential injury or needs to be in a calmer state, or maybe they just get a better experience if they’ve only ever been used to being on a lead.

Essentially, it doesn’t mean your dog is naughty or anything like that, it means our staff are doing what they think is right to keep all the dogs safe and to avoid any potential issues.

This is why we literally NEVER have fights or issues in our group walks.

PS - the dog in the video plays keep away hence the line 😂

Some random pics from the last couple of months! We have 1000s! Literally! But I feel like we haven’t posted many to our...
12/01/2026

Some random pics from the last couple of months! We have 1000s! Literally! But I feel like we haven’t posted many to our feed for a while so here’s a random selection … enjoy 🐾🩵

Sadly we’ve lost some dogs from these pics due to old age in recent weeks but we’ve been honoured to take care of them in 2025 ❤️

✨ WE ARE 1!! ✨12 months ago today, I opened the doors to Northumberland Dog Hotel.What started as a dream on paper has n...
27/12/2025

✨ WE ARE 1!! ✨

12 months ago today, I opened the doors to Northumberland Dog Hotel.

What started as a dream on paper has now welcomed over 1,000 dogs, created 1,400+ bookings, and grown into a community I never could have imagined.

Most of those dogs have come back again and again and that, to me, is everything.

We’ve been shortlisted for national Pet Industry Federation Awards and Northumberland Business Awards, and 2026 is already over half full.

The success we have had is far beyond what I thought possible in our first year!

But beyond the numbers, this year has been about joy, muddy paws, wagging tails, early mornings, late nights, and doing work that genuinely fills my heart.

I am endlessly grateful to our incredible staff, who care for every dog as if they were their own.

To our clients, who trusted us with their much-loved companions time and time again.

And to the dogs for the laughter, the muddy cuddles, the comfort, the progress and the reminder of why this place exists.

This year has also been one of the hardest of my life. The last quarter has been spent navigating unplanned surgery and very recently learning I have a rare health condition- something I never expected to face while building this business.

And yet, this place kept going perfectly …

All because of the people around me and our incredible staff!

Most of all, thank you to my husband, who has stood beside me, believed in me, and helped me chase this dream even when the road was far from smooth. And look what we did! ❤️

Today isn’t just an anniversary.

It’s proof that passion, resilience, support, and a lot of dogs, can build something truly special 🤍

Thank you,

Rachel 🐾

Rachel Update ❤️‍🩹Many of you will have seen that Rachel our owner went to hospital in October and ended up having surge...
18/12/2025

Rachel Update ❤️‍🩹

Many of you will have seen that Rachel our owner went to hospital in October and ended up having surgery on her lung.

She was recovering well and was returning to work for short periods in the last week.

Unfortunately Rachel became unwell again over the weekend and ended up back in hospital.

❤️‍🩹 Rachel will be having another surgery in the next week.

So please bare with us and our staff and know that the team are always making sure that the dogs care comes first.

🐾 ✂️ If you have a Rachel specific dog grooming appointment in January or February please pop us a message as we will have to reschedule.

🐾 The Dog Hotel and Grooming will continue to run as normal with our wonderful team that you all know so well already.

Thank you as always for your continued support, we have the BEST clients, the BEST doggy’s and the BEST team to take care of them all.

Thank you so much ✨🐾

Address

Cowden Burn Farm, Birtley
Hexham
NE483JE

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