
09/04/2025
π¨ Serious post alert! πΆπΎ
At Happy Dog Holiday Care, we are very serious about offering the highest quality and standard of service, for both sitting (in your home) and boarding (in our licensed premises) π.
Maintaining our five star boarding licence is something we are proud of and work hard to retain πππππ. Recently, we discovered our licence has not been appearing on Hart District Council's register of boarding premises π€·πΌββοΈ.
Having completed our most recent audit with flying colours, we investigated further π§. The explanation received is that we certainly DO have a valid five star licence, however, an employee at the council, "forgot to tick a box," meaning we were not appearing for anyone checking the register online. We have also learned that they are aware of more than one business this has happened to.
Obviously this has been a huge point of frustration. There is no way of knowing how this has impacted enquiries, bookings and our reputation π.
Rest assured, we are fully licensed for boarding and recommend that, whether you're considering boarding with Happy Dog Holiday Care or any other provider, that you not only check the council's registers, but contact them directly too to verify a licence, as these registers cannot be relied upon.
We do have some limited spaces for both boarding and sitting over the coming months, so drop us a line if you are looking for the very best for your pets while you're away πΆπ