15/06/2025
# A Professional Endorsement: Why Dog Trainers Recommend Our Approach
Meet Ruby, a beautiful Cavapoo who came to us through a special recommendation. Those gentle eyes and relaxed posture tell a story that words alone can't capture - the story of a dog who feels completely safe, understood, and respected.
# # Endorsed by Dog Training Professionals
We're proud to share that Surrey Dog School, recommends us exclusively to all their puppy parents. Their professional endorsement means the world to us, as they understand canine psychology and development better than most.
"We only refer our clients to groomers who understand that dogs have emotional needs that must be addressed," the team at Surrey Dog School explains. "The puppy introduction program here is exceptional - it considers the whole dog, not just the grooming outcome."
Ruby's mum, Charlotte, discovered us through Surrey Dog School's recommendation.
# # What Sets Our Approach Apart
What our clients appreciate most is our recognition that dogs have complex emotional lives. Our puppy introduction program addresses all aspects of a dog's wellbeing:
- **Security needs**: Our homey environment removes the clinical feel of traditional grooming spaces
- **Autonomy needs**: Dogs can freely move, giving them control over their experience
- **Trust building**: We introduce tools at the dog's pace, creating positive associations from the start and removing tools as soon as there is any sign of discomfort and rewarding positive engagement with the tools
- **Respect for communication**: We "listen" to their body language and never push past their comfort zone
- **Social needs**: We create a relationship with each dog that goes beyond the transactional
# # Beyond Just Looking Good
As one client beautifully put it: "Other groomers made my dog look good. You make my dog FEEL good, and that makes all the difference in the world."
For puppies like Ruby, those first experiences form the foundation for a lifetime relationship with grooming. Our introductory program ensures those foundations are built on trust, comfort, and positive experiences - not fear or restraint.
# # The Proof in Those Puppy Eyes
The transformation speaks for itself. Dogs who once had to be carried in trembling now trot through our doors with wagging tails. Owners who used to dread grooming appointments now build them into their regular routine without a second thought.
And puppies like Ruby grow into dogs who, as you can see from this photo, are completely at ease in the grooming environment. That relaxed pose on our carpet isn't just adorable - it's the physical manifestation of emotional wellbeing.
"It's not just about the haircut," Charlotte recently told us. "It's about honoring the whole dog - mind, body and spirit. That's why we'll never go anywhere else."
And that's why we do what we do - because every dog deserves to feel this comfortable, this understood, and this respected.
