06/08/2026
Policy Updates From November 2026 📣
Firstly I want to thank all my current and past clients for all your support.
I am having to make some changes to ensure stability of my business and to avoid losses. Animals are the heart of my business and my passion for keeping your animals safe and happy will always be at the forefront of fur-ever covered. However, recently I have experienced issues of last minute (and I mean with in 2 minute) cancellations, late payments, and last minute termination of regular arrangements. I appreciate life happens, and I myself, have had to make changes to bookings due to unforeseen circumstances, but to protect everyone this has given me no alternative other than to put policies into place. Due to my lenient approach, this has unfortunately in instances been taken advantage off.
🤝MEET AND GREETS:
Meet and greets will be COMPULSORY from November 2026, and will still be carried out free of charge. No service will commence until a meet and greet has taken place.
💴 DEPOSITS:
From November 2026, a non-refundable 25% deposit will be required to secure a booking for ad-hoc and holiday care. This will be taken off of the final fee which will be due 24 hours before any care starts. This will only be refunded if I am unable to provide care for any reason.
💰 PAYMENT:
Payment will be by bank transfer only, using my protected payment link. I will no longer be accepting cash payments.
🐾 REGULAR CLIENTS:
Payment will be required on a weekly basis in arrears, every Monday. Cancellations can be made up to the Sunday prior without incurring any fee. If you wish to terminate your regular service, at least 14 days notice will be required and a fee will still be required during this notice period.
❌ CANCELATIONS:
Cancellations for ad-hoc and holiday care need to be made at least 48hours prior to the start of care. Any cancellations made after this time will incur a fee of 50% of the total service. If a cancellation is made during the time period of providing a care service, the total service fee will still be required. If I need to cancel for any reason a full refund will be provided. If I need to cancel a service I will endeavour to find an alternative pet care professional to cover.
🚗 TRAVEL COSTS
From November 2026, I will be charging an extra £5 for services which require me to travel outside of an 8 mile radius of BN20.
Again, I want to thank all of my clients so far and encourage anyone with any queries of these new policies to please get in touch. I look forward to looking after all of your furbabies in the near future 🐾 ❤️
Also, I would be very appreciative if any reviews could be left on this page, all reviews left will be entered into a draw for a 10% discount off your next booking 🫶🏻
Mia x
