13/07/2026
Just a little update following on from yesterday’s announcement.
I completely understand that cancelling everybody’s appointments this week has disappointed and upset some people, and I’m genuinely sorry for that 😔.
I just wanted to explain my reasoning a little further.
I cancelled all appointments because it felt like the fairest way to reassess my diary and prioritise the dogs that genuinely couldn’t comfortably wait in this heat (albeit with me or another groomer), rather than deciding who to cancel and who to keep.
As you can see from the forecast below, temperatures are expected to reach 28°C tomorrow and remain very high for the rest of the week. Being a wooden building, my salon gets significantly hotter than the outside temperature, especially once the dryers are running. Unfortunately, my portable air conditioning simply can’t keep up.
I’m therefore working from 7:00am every morning this week to fit in as many of the dogs that genuinely need grooming as I safely can before the temperature rises to much inside. A huge thank you to those of you who have already been so understanding and flexible. It really is appreciated. ❤️
Please understand that every decision I’ve made has been with the welfare of your dogs at the heart of it. I know not everyone will agree with my decision, but I would never forgive myself if I carried on as normal and a dog became unwell or collapsed on me because of the heat.
Finally, I’d just like to say a huge thank you to everyone who has been so understanding, not only about this week’s changes but also about my decision to reduce my working days going forward.
The kind comments, messages and support I’ve received over the last 24 hours have genuinely meant more to me than you’ll ever know. Thank you for your patience, your understanding and, most importantly, for putting the welfare of your dogs first alongside me. It really is appreciated.
Kerrie 💕