K9 Heaven

05/03/2023

11/05/2020

Thank you tracey Bradley for allowing me to show you procedure.

This will the same procedure I will be do when arriving, during and before I leave you’re home.
With all this in mind I am having to charge £5 extra for your dogs groom to cover the cost of extra expenses as time added to every groom.
I will be be contacting everyone who was booked in from the 1st appointment to the last.
I look forward to hearing from you all x

10/05/2020

Hiya all
So following on from my previous post I have made the decision to open back up on Tuesday with all safety procedures in place.
With this being said I will be prioritising all customers that were booked in wile we were and are in lockdown. If you already have an appointment coming up this will stay as normal and there will be no need to reschedule.
Due to this I unfortunately can not take new customers on until all other appointments have been booked back in.
I’d also like to add when arriving I will be wearing ppe, so your dog may not recognise me, if it is possible as I’ve said in previous post, try to wear masks around your dogs so they get use to seeing people with them on so it eases them when I arrive and take them for there groom.
I will be posting my procedure when arriving at your house tomorrow morning.
Please bare with me wile I contact you all to reschedule your appointments(there are a lot of you) I will contact everyone.
I look forward to seeing all my furry friends.

06/05/2020

***CORONAVIRUS UPDATE***

Hi guys. We are preparing ourselves for when we are able to reopen. We are aware that mobile groomers have been allowed to work and indeed some are but we have chosen to remain closed to support our front line workers and to prepare fully as it will be a completely new way of working for us. Please note we are not taking appointments yet. We will first contact all customers who have missed appointments because we were closed. Please be patient as it will take us some time to work through these. After that, existing customers who have not booked in yet will be prioritised. New customers will be added to a waiting list. We cannot definitively say yet when we will be reopening or when we will have availability.

Once we know the date we will reopen, we will publish the protocol we will be using when coming to groom your dog. This protocol is being put in place to protect us and our customers and must be adhered to.

Some grooming prices were increased on 1st April 2020. Those charges will not apply to customers whose appointments were cancelled in March and April. In addition, there will, unfortunately, be a small price increase to cover the costs of additional PPE and time spent fully disinfecting the van between customers, following the guidelines given by the government and grooming industry.

In the meantime, you can help by getting your dogs used to seeing people in masks and gloves as that will be the new normal for groomers. If they get used to seeing you in them hopefully they won’t freak out too much when we turn up at your door!

Look forward to seeing you all soon.

02/04/2020

01/04/2020

I just want to be clear.
Me and all other dog groomers in shop or mobile have had to close due to government guidelines this isn’t somethings wanted but unfortunately have had to do.
Wile appreciate all the recommendations customers have given for me can everyone be mindful that I am not open and can not be until the government say otherwise

23/03/2020

Due to government guidelines it is with a heavy heart that I will have to shut with immediate effect
Thank you for all of your support and I will be contacting all customers that are booked in this week,In the meantime stay safe and most of all keep brushing
sinead x x

25/02/2020