27/08/2026
You may notice there are two posts going up today that cover some very similar points.
We just wanted to explain why, they are written separately by Natalie and Sophia, as two individual members of the Littlegems team.
We honestly can't believe we're having to make a post like this, but after what happened today, we feel it needs to be made absolutely clear.
At Littlegems, we work incredibly hard to make sure every pet that comes through our door is cared for, treated with kindness and leaves looking and feeling their absolute best. 🐾
What we will not tolerate is anyone coming into our home/business shouting, swearing, using abusive language or speaking to us or our staff disrespectfully. If this happens, you will be asked to leave.
We completely understand that waiting can be frustrating, particularly when the weather isn't on our side. However, sometimes circumstances are genuinely outside of our control. If another customer is late collecting their dog, or a pet needs a little extra time and care, we cannot simply rush them or put dogs together when it isn't safe to do so.
The welfare of the dogs in our care will always come before keeping to an exact time!
We will always do our best to keep appointments running on time, but occasionally a few minutes' delay can have a knock-on effect throughout the day. We really do appreciate your patience and understanding when this happens.
At the same time, PLEASE be on time for your own appointments. Being late can affect everyone booked after you, and we appreciate your cooperation.
WEDNESDAYS 🏡
As our regular customers know, Littlegems does not work on Wednesdays.
Wednesday is our day off. Please do not turn up at our home unannounced or expect to be seen or have appointments arranged on our day off.
This is our HOME as well as our BUSINESS.
We love what we do. We love your pets. We are incredibly grateful to every customer who supports our little family-run business. ❤️
But kindness and respect work both ways.
We will always treat you and your pets with respect, patience and care — and we expect exactly the same in return.
Abusive, aggressive or disrespectful behaviour towards us or our staff will not be tolerated.
Thank you to all of our wonderful customers who are always kind, patient and respectful. You genuinely are appreciated more than you know. ❤️🐶🐾
— The Littlegems Team