13/07/2025
Below are my updated T&Cs, whilst the majority of you are 👌🏼 I’m still having to chase the occasional payment, last week was particularly bad. Due to this I’m afraid I’ve had to introduce late payment charges.
Thank you for your understanding,
Em
Treatment Terms and Conditions as of 13th July 2025 - late payment terms added
Treatment charge is £65 per horse/pony including emailed report and travel costs (within 50mile radius of SY7).
Invoices will be sent out on the Sunday before your appointment. If paying via BACS the invoice is required to be settled on or before the day of treatment. Cash on the day is fine just let me know if you intend to do this. Payment terms are on the day at the latest. A late payment fee of £5 will be added for invoices not settled within 24hrs of the appointment. £10 for payments outstanding for more than 7 days.
A minimum of 24 hours notice is required if you wish to cancel or postpone your treatment. A charge of £30 per horse will be incurred if you fail to cancel within a 24 hour period. If you cancel within 12hrs or fail to turn up, full payment is required unless under exceptional circumstances (horse or family illnesses etc, on the day of the appointment).
If on arrival I am unable to treat your horse due to lameness there will be charge of £30 to cover my time / travel costs. If you paid in advance £35 will be refunded.
Many Thanks,
Emily