05/06/2026
Important Reminder Regarding Appointment Times 🐾
I would like to remind all clients of my appointment time policy and why it is so important for my business.
As many of you know, I am a home-based, one-to-one dog groomer. I schedule my day carefully so that each dog receives my full attention in a calm environment, without having to share the space with other dogs.
While I understand that delays can occasionally happen, I have recently been experiencing an increasing number of late drop-offs and late collections, and this is having a significant impact on my ability to run appointments smoothly.
Prompt collection is particularly important. I always provide plenty of notice when your dog is nearing completion or ready to go home. When dogs are not collected on time, it can result in overlap with my next appointment, meaning I am left trying to manage multiple dogs at once. This defeats the purpose of the one-to-one service that I pride myself on providing and can create difficulties for dogs who are not comfortable around others.
In some cases, late collections can also impact subsequent appointments and may even force me to rearrange or cancel bookings.
To ensure I can continue providing the best possible service:
🐾 Appointment times are booked for a specific time and I ask that all clients arrive promptly. A 15-minute grace period for drop off is in place for unexpected delays or genuine emergencies only and should not be treated as an extension of your appointment time.
🐾 If you arrive more than 15 minutes late, I will no longer be able to accept your dog for their appointment, and a 50% late cancellation fee will apply.
🐾 Please collect your dog by the given pick up time, appropriate notice will be given. By collecting your dog late you are subsequently taking time away from another client and their dog.
🐾 If you know your schedule will not allow you to drop off or collect your dog on time, please do not book that appointment slot. I will be happy to find a more suitable appointment time for you.
🐾 Continued late arrivals and/or late collections will not be tolerated and may result in future appointments being refused.
I work hard and long hours to accommodate all of my clients and appreciate your cooperation in helping me maintain the calm, safe, one-to-one grooming experience that every dog deserves.
Thank you for your cooperation and continued support. ❤️🐶