02/11/2023
❗️Important Updates - All existing clients please read ❗️
Hi everyone, we just wanted to say thank you for your continued support this year. In order to protect the longevity of our business, we are having to update our Terms & Conditions. It’s also that time of the year to talk Christmas! 🎄🎅
Please note that the following changes will be in affect from tomorrow:
Bookings: All bookings need to be made by 5pm on the Thursday of each week for the following week. This is to ensure we have a space for your pup, as we will be finalising our diary on Fridays.
Payments: We offer two payment options - you can either pay upfront when you make your booking for the week, or you can pay at the end of the working week. If you would prefer to pay at the end of the week, all payments MUST be made by 6pm on the Friday of each week. Unfortunately we are having to introduce a late fee due to continued missed and late payments. Please understand that this is our livelihood and we rely on on-time payments. Going forward with immediate effect, a late fee of £5 will be charged if the payment is late, unless deemed an emergency.
Cancellations: Once a booking has been made on the Thursday for the following week, the appointment slot will be secured for your dog. Should you need to cancel after this, 50% of the cost for the cancelled service will still be charged. If the cancellation notice is less than 24 hours before the service commences, the full cost will be charged due to insufficient notice. Again, there will be exceptions for situations deemed as an emergency.
Holidays: Could we please ask that you inform us about any holidays you have pre-booked with as much notice as possible to avoid significant loss of earnings. In this case there is never too much notice! The more notice we have means the more time we have to replace your appointed slot(s) if possible.
Christmas: As Christmas is an appropriate time to allow us to take some time off without causing too much inconvenience, this year we are going to be off for 2 weeks. Our last working day will be Friday 22nd December 2023 and we will be returning on Monday 8th January 2024. We apologise in advance for any inconvenience caused but please understand that we avoid taking many holidays at all throughout the year.
Winter: Please could you leave your doggys coats out if they have one and a towel for each walk to dry them off. We do carry towels with us but as you can imagine they don’t stretch very far with muddy doggies! 😂
We have updated our dog walking Terms & Conditions. They are now available online at https://waggy-walkies.co.uk/terms/ - please take some time to read through them carefully.
If there are any concerns or if you have any queries, or feel you may not be able to adhere to our terms, please contact us and we will discuss this with you on a one-to-one basis. We will do our best accommodate any needs you may have ☺️
Thank you again for your understanding, we love our small business so much and we want to keep being there for you and your pets for as long as we can 🥰
Read our full Terms & Conditions here.