What are the opening hours?

Monday 8am - 6pm Tuesday 8am - 6pm Wednesday 8am - 6pm Thursday 8am - 6pm Friday 8am - 6pm

Veterinary Client Mediation Service

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Bishop's Stortford
Veterinary Client Mediation Service

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The Veterinary Client Mediation service will assist with complaints between veterinary professionals and their clients.

Veterinary Client Mediation Service (VCMS) is a voluntary, independent and free mediation service for clients whose animals have received veterinary care and for the veterinary professionals providing that care. Using the process of mediation, VCMS offer help and guidance to resolve complaints in a fair, cost efficient manner that is unbiased and non-judgemental. VCMS works with both parties to try and reach a solution that is acceptable to both the client and veterinary professional. The service is funded by the Royal College of Veterinary Surgeons which regulates all veterinary surgeons and veterinary nurses practising within the UK. This is a new service for veterinary clients and practices and runs as a trial for nine months from 3 October 2016.

12/11/2026

REMINDER!!
London Vet Show is next week!
Come say hello to us on 19th & 20th November at stand S66—we are excited to see you there. 🐾💙

10/11/2026

FINAL REMINDER!
Preparing for the CMA Remedies

Please remember to sign up for our webinar this Thursday, exploring the CMA remedies and what they mean for your practice.

📆12 November 2026 | 🕧12.30pm - 1.30pm | 📍Online
Managing Complaints Effectively: Preparing Your Practice for the CMA Remedies
Register:
https://www.eventbrite.com/e/managing-complaints-preparing-your-practice-for-the-cma-remedies-tickets-2003063480792?aff=oddtdtcreator

Practical strategies for handling complaints, achieving effective resolution and turning feedback into meaningful improvement.

09/11/2026

Mediation Works
In 2024-25, VCMS conducted 1,080 mediations.

With an 80% resolution rate, mediation continues to help veterinary practices and pet owners reach mutually acceptable outcomes and preserve professional relationships.

06/11/2026

Some lovely feedback for the VCMS Team!

05/11/2026

Guy Fawkes Night brings dazzling fireworks—but for our pets, it can be a stressful time. As animal owners, it’s important to help our furry friends feel safe and comfortable during the celebrations. Discover some amazing tips to support your pets by visiting the link below. Let’s make sure everyone enjoys the night safely! 🎆✨https://www.rspca.org.uk/adviceandwelfare/fireworks/pets

04/11/2026

When does a complaint cross the line? Our latest blog explores the topic of frivolous and vexatious complaints in veterinary practice, and how to identify when a complaint may fall outside the scope for successful resolution. Visit our website to read more:

The Competition and Markets Authority’s (CMA) reforms of the veterinary sector seek to enhance the way veterinary complaints are handled. One of the most important changes aims to strengthen the use of independent mediation in the complaint journey where a complaint cannot be resolved by the pract...

03/11/2026

We’re excited to share that VCMS will be at the London Vet Show this year! If you’re attending, come say hello on 19th & 20th November at stand S66—we’d love to meet you and chat about how we can help. 🐾💙

03/11/2026

Resolving Concerns Early... Many issues can be resolved before formal mediation is needed.

56% of enquiries were handled at the preliminary stage, supporting local resolution within veterinary practices.

Early engagement and constructive conversations often make all the difference.

02/11/2026

We’re excited to share that VCMS will be at the London Vet Show this year! If you’re attending, come say hello on 19th & 20th November at stand X61—we’d love to meet you and chat about how we can help. 🐾💙

02/11/2026

REMINDER!
Preparing for the CMA Remedies

A reminder to sign up for our free webinar to explore what the remedies could mean for your practice and how to build an effective complaints process.

📆12 November 2026 | 🕧12.30pm - 1.30pm | 📍Online
Managing Complaints Effectively: Preparing Your Practice for the CMA Remedies
Register:
https://www.eventbrite.com/e/managing-complaints-preparing-your-practice-for-the-cma-remedies-tickets-2003063480792?aff=oddtdtcreator

Practical strategies for handling complaints, achieving effective resolution and turning feedback into meaningful improvement.

Address

Bishops Stortford
CM233UZ

Opening Hours

Monday	8am - 6pm
Tuesday	8am - 6pm
Wednesday	8am - 6pm
Thursday	8am - 6pm
Friday	8am - 6pm

Telephone

+443450405834

Website

http://www.vetmediation.co.uk/

Alerts

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