Veterinary Client Mediation Service

Veterinary Client Mediation Service The Veterinary Client Mediation service will assist with complaints between veterinary professionals and their clients.

Veterinary Client Mediation Service (VCMS) is a voluntary, independent and free mediation service for clients whose animals have received veterinary care and for the veterinary professionals providing that care. Using the process of mediation, VCMS offer help and guidance to resolve complaints in a fair, cost efficient manner that is unbiased and non-judgemental. VCMS works with both parties to tr

y and reach a solution that is acceptable to both the client and veterinary professional. The service is funded by the Royal College of Veterinary Surgeons which regulates all veterinary surgeons and veterinary nurses practising within the UK. This is a new service for veterinary clients and practices and runs as a trial for nine months from 3 October 2016.

Are you preparing a written complaint for your vet practice? Our guide outlines the key points to include for a clear an...
01/06/2026

Are you preparing a written complaint for your vet practice? Our guide outlines the key points to include for a clear and effective communication. For further guidance, visit our website: https://www.vetmediation.co.uk/what-we-do/

Some fantastic feedback for our resolution manager, Janet!
29/05/2026

Some fantastic feedback for our resolution manager, Janet!

We are excited to share that the Veterinary Client Mediation Service will be attending BVA Live on the 11th-12th June! P...
28/05/2026

We are excited to share that the Veterinary Client Mediation Service will be attending BVA Live on the 11th-12th June!
Please do visit our stand to meet our friendly team and discover how we help resolve complaints and strengthen relationships in the veterinary industry. We look forward to seeing you there!! 🐾

Please note that the VCMS is closed today for the bank holiday Monday. If you need to raise a complaint about a veterina...
25/05/2026

Please note that the VCMS is closed today for the bank holiday Monday. If you need to raise a complaint about a veterinary practice, please head to our website to complete our online complaint form at www.vetmediation.co.uk. We’ll review all submissions as soon as we return 🙂🐾

The VCMS is an independent and free mediation service, resolving complaints between veterinary professionals and their clients.

Some brilliant feedback for the VCMS Team!
22/05/2026

Some brilliant feedback for the VCMS Team!

20/05/2026

Did you know that the VCMS is a free service? 🐾🐱The VCMS is funded by the Royal College of Veterinary Surgeons. It is a ...
19/05/2026

Did you know that the VCMS is a free service? 🐾🐱
The VCMS is funded by the Royal College of Veterinary Surgeons. It is a free service providing complaint mediation for pet owners (veterinary clients) and veterinary practices. The VCMS can also help with advice or guidance on complaints handling and resolution. For further information, please head over to our website:

The VCMS is an independent and free mediation service, resolving complaints between veterinary professionals and their clients.

Some lovely practice feedback for our resolution manager, Diane!
15/05/2026

Some lovely practice feedback for our resolution manager, Diane!

If you’re a veterinary professional looking for extra support with complaints, we’re here to help. Our website offers cl...
11/05/2026

If you’re a veterinary professional looking for extra support with complaints, we’re here to help. Our website offers clear guidance and explains how our mediation process works. Visit us for more information: https://www.vetmediation.co.uk/veterinary-professionals/

Address

Bishops Stortford
CM233UZ

Opening Hours

Monday 8am - 6pm
Tuesday 8am - 6pm
Wednesday 8am - 6pm
Thursday 8am - 6pm
Friday 8am - 6pm

Telephone

+443450405834

Website

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