Our terms and conditions apply to this booking and any future bookings. We reserve the right to change these terms and conditions, but the latest t&c's are always available on our FaceBook and in reception for inspection during the registration process. All deposits are non-refundable. Boarding fees are charged to include the day of arrival and the day of departure, regardless of the time of day.
Drop-off and collection is by arranged appointment only during our opening hours . The last arrival or departure is 30 minutes before our closing time. We are closed to drop-off and collection on bank holidays. Any belongings supplied by the owner are left at the owner's risk. Bewdley Boarding Kennels and Cattery will not be held responsible for any loss or damage to these items. The owner is responsible for ensuring that any items left are collected at the end of the stay. Any medical conditions must be disclosed at the time of booking. Any behavioural concerns must be disclosed at the time of booking. All animals boarded are required to have current vaccinations including the additional kennel cough vaccination for dogs. Cat vaccinations are Feline Panleukopenia, Feline Parvovirus, also known as Feline Infectious Enteritis, Feline Respiratory Viruses (Feline Herpesvirus and Feline Calicivirus) and dog vaccinations are Canine Parvovirus, Canine Distemper, Infectious Canine Hepatitis (Adenovirus), Leptospirosis and other relevant diseases, vaccination against other diseases such as Kennel Cough (Bordetella Bronchiseptica or Canine Parainfluenza Virus) is also required. Proof of this either needs to be emailed to us, uploaded to the customer file or seen on the day of arrival. Any animal arriving without an up to date vaccination card will be refused boarding. All animals must have been treated for flea, worms and ticks one week prior to boarding if not up to date, evidence of this must be seen by a member of staff. Any fees resulting from preventable parasites will be the responsibility of the owner. Please note that under the regulations we cannot administer over the counter products, the pet will have to be seen by a vet. If we suspect that the animal is injured or ill we will seek veterinary advice whilst the animal is in our care, we will try to contact the owner or their emergency contact to authorise this, if we cannot get in touch then Bewdley Boarding Kennels and Cattery will authorise any medication or treatment advised by the veterinary practice. This will be at the owner's expense unless it is kennel or cattery related. Current or recurrent illness or injury is not covered by our insurance. Special dietary requirements will be administered as supplied and requested by the owner. All reasonable efforts will be made to administer medication as directed of which there is no charge. However, if deemed necessary for safety purposes we will request veterinary assistance at the owner's cost without prior consultation. I (the customer) authorise my pets to share a kennel/pen with other pets from the same household and also give Bewdley Boarding Kennels & Cattery permission to separate them if deemed necessary. I (the customer) authorise Bewdley Boarding Kennels & Cattery to give my pets the toys and/or treats that have been provided. I (the customer) give Bewdley Boarding Kennels permission to use photos of my pet once their vacation has finished. In the highly unlikely event that your pet passes away whilst in our care, you (the customer) agrees that the body may be left in the care of the nominated vet. Boarding fees are either payable at the time of booking, on arrival or on collection. No pets will be allowed to leave until full and final payment has been received. Please note bank holidays are an extra charge of 50% and Christmas day, Boxing day and New Years day are double to cover extra staffing costs. Bewdley boarding kennels and cattery reserve the right to retain any animal, charging for the extended stay until the outstanding account is settled. Bewdley boarding kennels and cattery reserve the right to place the animal with a suitable rescue centre if the animal is not collected within 14 days of the departure date. Any costs involved will be the responsibility of the owner. In the event of any delay in collection, notification must be given at the earliest opportunity and Bewdley Boarding Kennels & Cattery reserves the right to refuse the extension. Bewdley Boarding Kennels & Cattery asks that if a booking needs to be cancelled then 2 weeks or more notice is preferred especially during our busy times so that we can offer the space to another customer, if we cannot fill the space then we may ask for a small administration fee. Please note that if the customer gives us minimal or no notice of the cancellation of the booking then the customer may be added to 'THE LIST'. I (the customer) wish to board my pet/s accepting Bewdley Boarding Kennels & Cattery's terms and conditions.
