26/03/2026
๐๐๐ซ๐ฆ๐ฌ ๐๐ง๐ ๐๐จ๐ง๐๐ข๐ญ๐จ๐ง๐ฌ
๐๐จ๐จ๐ค๐ข๐ง๐ ๐
๐๐๐ฌ
A ยฃ25 booking fee is required to secure all bookings and is deducted from the final groom price.
Booking Fees are non-refundable where cancellations are made with less than 48 hours' notice.
๐๐๐ฒ๐ฆ๐๐ง๐ญ
Payment is due on collection of the pet and must be made in full before release.
Accepted payment methods include cash and card.
๐๐๐ญ๐ ๐๐๐ฒ๐ฆ๐๐ง๐ญ
Payments not made when due may be subject to late payment charges.
Outstanding balances may result in refusal of future bookings.
๐๐๐ง๐๐๐ฅ๐ฅ๐๐ญ๐ข๐จ๐ง
A minimum of 48 hours' notice is required to cancel an appointment.
Cancellations made with less than 48 hours' notice will result in loss of booking fee.
๐๐๐ฌ๐๐ก๐๐๐ฎ๐ฅ๐ข๐ง๐
Requests to reschedule must be made with at least 48 hours' notice.
Rescheduling requests made with less than 48 hours' notice may be treated as a cancellation and charged accordingly.
๐๐ข๐ฌ๐ฌ๐๐ ๐๐ฉ๐ฉ๐จ๐ข๐ง๐ญ๐ฆ๐๐ง๐ญ๐ฌ (๐๐จ-๐๐ก๐จ๐ฐ๐ฌ)
Failure to attend an appointment without notice will result in the full groom charge.
Repeated no-shows may lead to refusal of future bookings.
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Coat condition is assessed at the start of the groom.
Severely matted coats may require clipping short to maintain the welfare of the dog.
Additional charges may apply due to increased grooming time and equipment wear.
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๐ฅ๐๐๐ฌ
All pets must arrive free from fleas.
If fleas are identified during the groom, an additional cleaning fee may apply.
๐๐๐๐ฅ๐ญ๐ก ๐จ๐ ๐๐จ๐ฎ๐ซ ๐๐๐ญ
Pets must be fit and well to be groomed.
We reserve the right to refuse or stop a groom where health concerns are identified.
๐๐๐ก๐๐ฏ๐ข๐จ๐ฎ๐ซ
If a pet displays aggressive or distressed behaviour that poses a risk, the groom may be stopped.
Full or partial charges may apply for work already carried out.
๐๐ซ๐๐ข๐ง๐๐ & ๐๐ฉ๐ฉ๐ซ๐๐ง๐ญ๐ข๐๐ ๐๐ซ๐จ๐จ๐ฆ๐๐ซ๐ฌ
From time to time, trainee, apprentice or student groomers may assist with or carry out grooming services under
appropriate supervision.
All trainees work under supervision and guidance appropriate to their level of training and experience. Every effort is
made to ensure your pet's safety, comfort and welfare at all times.
By booking an appointment, you acknowledge and accept that your pet may be groomed or handled by a trainee as part
of their professional development.
๐๐๐ญ๐ ๐๐จ๐ฅ๐ฅ๐๐๐ญ๐ข๐จ๐ง
Pets must be collected at the agreed time.
Late collection will incur a charge of ยฃ10 per 15 minutes. Continued late collection may result in refusal of future bookings.
๐๐๐ญ๐ ๐๐ซ๐จ๐ฉ-๐๐๐
Clients must arrive at the scheduled appointment time. If you are running late, please contact the salon as soon as
possible. We will do our best to accommodate late arrivals, but this cannot be guaranteed.
Appointments delayed by more than 15 minutes may be cancelled. The full appointment fee or cancellation fee may
apply.
๐๐๐ซ๐ฅ๐ฒ ๐๐ซ๐จ๐ฉ-๐๐๐
Early drop-off is permitted by prior arrangement only.
Unarranged early drop-offs may be refused.
๐๐จ๐ฆ๐ฉ๐ฅ๐๐ข๐ง๐ญ๐ฌ & ๐
๐๐๐๐๐๐๐ค
Any complaints must be submitted in writing within 48 hours of the appointment, including supporting details or
photographs where relevant.
Complaints made via social media or third-party platforms will not be accepted.
All complaints will be reviewed professionally and fairly. Where appropriate, a re-groom, a partial refund, or a credit may
be offered at our discretion.
๐๐ ๐ซ๐๐๐ฆ๐๐ง๐ญ
By booking an appointment, you confirm that you have read, understood, and agree to these Terms and Conditions.
Terms last updated: 26 March 2026
