Pet Valu Waterloo- Erb

04/17/2020

Due to the high call volume we are currently experiencing- some of our customers have switched to email orders for easier communication. We can be contacted at [email protected] for any orders or questions you may have. We also have a hand held debit/visa/mc to make curb side pick up easier.
Thank you so much for your patience during these uncertain times!

[email protected]

04/10/2020

04/05/2020

We are working on getting handhelds for debit purchases- but for now you can call in your order with your visa/mc over the phone. 519-886-6993. Please be patient while we work out the kinks!! Most customers have been fantastic- and for that we thank you! 519-886-6993. We are asking that you pop your trunk and then you shut it afterwards- so that we don’t have to touch everyone’s vehicles. We will shortly have an email up and running so you can email us your orders as well! Thank you for your patience during these challenging times!

04/05/2020

Hello Pet Parents,
As the COVID-19 situation evolves, we remain open and ready to serve you with the essentials your pets need. We continue to operate our guided shopping experience, limiting how many customers can enter the store, and providing personal in-store shopping for you while you wait in our VIP area so we continue to keep everyone safe and our products and store sanitized.

Many stores also offer call-ahead ordering. Simply give our store a call, place your order and we’ll have it ready when you arrive. You can find the number for your neighbourhood store at www.petvalu.com/store-locator.

The health and safety of our customers, your pets and our pet experts remains our top priority. Thank you for your ongoing support and understanding as we continue to work to provide you the essential products for your pets while keeping us all safe in the process.

03/20/2020

One of our current safety precautions is that we are limiting customer access to parts of our stores – we will pick out your order for you!
To help us, we’d ask that you take a picture (or write down the brand and recipe) of your current food before you come in so we can find exactly what your pet needs quickly and efficiently. Thank you for your understanding – we are all in this together!

03/20/2020

Due to the spread of the COVID-19 Virus and Consistent with (Federal/Provincial) Guidance We are temporarily reducing our business hours.

Monday-Friday 9am-7pm
Saturday 9am-6pm
Sunday 10am-6pm

Please be patient with our staff- they are trying to protect you, themselves, and all of our families. We are considered an essential service- so we are doing our best to restock products as quickly as we can get them.

03/20/2020

Pet Valu at 450 Erb St W- is practicing social distancing.
Due to the spread of the COVID-19 Virus and Consistent with (Federal/Provincial) Guidance We Are Limiting Foot traffic In Our Stores to ONLY 2 CUSTOMERS
In order to help you get the same great products and services we have implemented the following changes:
• We ask that only 2 customers enter the store at a time. This gives us an opportunity
to sanitize the area for each customer.
• We will retrieve those products and bring them to you at the front cash to complete
your transaction.

Please be patient with our staff- they are trying to protect you, themselves, and all of our families. We are considered an essential service- so we are doing our best to restock products as quickly as we can get them.

03/18/2020