07/29/2026
Before I say anything else, I want to say thank you to every one of our amazing clients who are kind, respectful, patient, and understanding. You are truly appreciated more than you know. I am incredibly lucky to have so many wonderful dog owners who trust me with members of their family.
Unfortunately, this message is also for those who may not realize what day-to-day life looks like here.
This is a one-person operation. On any given day, I may be caring for up to 40 animals while answering phone calls, responding to messages, coordinating schedules, cleaning, feeding, exercising dogs (and horses), grooming, and making sure every animal receives the care and attention they deserve. It is a 24/7 job. There are no days off.
I am human. I make mistakes. I get tired. I get overwhelmed, and like anyone, I experience burnout.
No matter how busy things get, the care of the animals will always be my number one priority. I do my very best to accommodate everyone’s schedules, but that has to come after ensuring every dog is safe, healthy, and well cared for.
What I ask in return is simple: kindness, patience, respect, and understanding.
Rudeness and disrespect toward myself or my business will not be accepted. If someone is disrespectful, they may be refused service.
I truly love what I do. I love watching your dogs become part of our family, seeing them happy, and knowing they are loved while they’re here. That part of this job is incredibly rewarding.
What has become difficult is not the dogs—it’s the constant pressure to meet every demand, every schedule, and every expectation, especially when those efforts are met with impatience or disrespect.
If things don’t improve, I will be introducing stricter policies and reducing our drop-off and pick-up hours. This isn’t to make things inconvenient—it’s to ensure I have the time and energy to continue providing the highest level of care for the dogs, which is, and always will be, my first priority.
Thank you to everyone who continues to support this small business with kindness and understanding. It truly means more than you know. Together, we can keep this a positive place for both the dogs and the people who care for them.
-Shealie
