05/08/2026
Hello my lovely clients 💖
This is a difficult post for me to make, but it’s an important one. I truly understand that life happens — schedules change, emergencies come up, and sometimes things don’t go as planned. I always try to be as understanding and accommodating as possible, and open communication goes a very long way.
That said, as a one-on-one grooming salon, my schedule is carefully planned to give each dog calm, focused, individualized care. Last-minute cancellations, no-shows, and late pick-ups leave gaps that are very difficult for a small business to fill on short notice. In order to continue providing the level of care and service I pride myself on, I do need to begin consistently enforcing the policies outlined in my service agreement.
Thank you so much for your understanding, support, and respect for my time and business. I appreciate every single one of you — and your dogs — more than you know. 🐾
(Read comments for a Policy refresher on this)
