
03/07/2025
Dear Valued Clients and Members of the Kamloops Community,
It is with a heavy heart that we share some important news with our cherished clients and with the broader veterinary community of Kamloops.
As many of you know, Dr. Broschak and Dr. Helmers opened Neighbourhood Veterinary Hospital in October 2020, providing primary care services to our local pet owners. In February 2024, we expanded our commitment to the community by opening Phases Veterinary Emergency Hospital, offering 24-hour emergency care not only to Kamloops, but also to the surrounding regions of British Columbia. Since its opening, we have had the privilege of assisting thousands of animals at this new emergency facility.
Overall, the demands on both Dr. Broschak and Dr. Helmers, particularly in managing the operations of both facilities and in covering a combined total of over 200 hours per week, have proven to be unsustainable. After careful consideration, we have made the incredibly difficult decision to close our doors at Neighbourhood Veterinary Hospital and focus our full attention on Phases Veterinary Emergency Hospital.
We are truly sorry to be making this decision, and it does indeed feel like the end of an incredible era for the Neighbourhood team after pouring so much heart and soul into the clinic. In the end however, in order to continue to provide our extensive emergency services to this community, we need to start focusing more on our own work-life balance. Afterall, you cannot care for others if you do not care for yourself.
We are very lucky in Kamloops to have numerous excellent general practices available to us, and we are confident that these facilities will be able to welcome our clients and continue to provide the exceptional care that all of the pets in our community deserve.
Though we never wish a pet to be in need of emergency services, you will continue to be able to see and work with both Dr. Helmers and Dr. Broschak on an emergency basis at Phases Veterinary Emergency Hospital as they will both be working full-time at that facility.
The final day of operations at Neighbourhood Veterinary Hospital will be Friday March 21st, 2025.
After that date, all medical records can be obtained by contacting Phases Veterinary Emergency Hospital at 236-766-0450. Please note that our phones and email will no longer be active after March 21st, so kindly reach out to Phases for any inquiries or record requests.
For prescription refills or food orders, the last day to place requests will be Monday, March 17th. If you have questions or concerns about this, please contact Phases Veterinary Emergency Hospital.
While we are deeply saddened by this decision, our commitment to the Kamloops community remains unwavering. We are confident that our primary focus on emergency care will best serve the needs of this wonderful community moving forwards.
Thank you for your understanding and support during this time.
Sincerely,
Dr. Megan Broschak & Dr. Adrian Helmers
Owners, Neighbourhood Veterinary Hospital