06/05/2026
Welcome to the official account of Animal Welfare Services (AWS)
Animal Welfare Services (AWS) is a branch of the Ministry of the Solicitor General responsible for enforcing Ontario’s Provincial Animal Welfare Services Act (PAWS Act).
Our mandate is to protect animals across Ontario by promoting their safety and well-being. Led by the Chief Animal Welfare Inspector (CAWI), AWS has a team of highly trained inspectors stationed throughout the province. Many inspectors bring specialized expertise in areas such as livestock, zoos, aquariums, and horses.
Under the PAWS Act, inspectors have the authority to enforce the law, conduct inspections, investigate concerns, and educate animal owners about their responsibilities. All inspectors operate under a strict code of conduct.
AWS operations are enabled by dedicated teams delivering on financial, policy, education, and business solutions functions. AWS is further supported by coordination teams who focus on dispatching information, animal care logistics and legal activities.
Animal abuse and neglect will not be tolerated in Ontario.
- If you believe an animal is in distress or being abused, call 1-833-9-ANIMAL (264-625).
- If any life (human or animal) is in immediate danger, call 9-1-1.
Please note: This page is monitored between 9 a.m. and 5 p.m. (EST), Monday to Friday.
Before engaging, review the Ontario Public Service’s social media terms of use.
For more information about who to call about animal-related concerns, visit ontario.ca/animalwelfare
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