05/29/2026
Unfortunately, we are having to address this as there have been multiple incidents recently.
This is a reminder that Talbot Road Veterinary Services has a zero-tolerance policy for individuals who use profanity, belittle, or berate our staff in any way. We do not accept this type of behaviour, which will ultimately end up with non-clients being blacklisted from our services, current spouses of clients being banned from interacting with our practice, or current clients' accounts being terminated with no chance of reinstatement.
Our staff does their absolute best to care for all our clients and patients. When we regretfully have to say "No", or when we have to reschedule an appointment due to a critical emergency we would hope that our clients would understand that if roles were reversed and their pet was the critical one, that we would prioritize them the same way and move less critical appointments.
Our staff are not paid to be berated, belittled, or spewed profanity at. They are paid to perform their job to the best of their ability in an industry that has many challenges.
If anyone has an issue with our zero-tolerance policy, you are more than welcome to send me an email to [email protected]. We will never tolerate this type of behaviour.
Sincerely,
Eric Elver
Office Manager