03/16/2020
COVID-19 UPDATES- SHUTTING DOWN SERVICES UNTIL APRIL 15TH, 2020
Dear clients,
as you are probably aware, many new cases of COVID-19 has been reported in the surrounding areas. It is with these unfortunate events that we declare a closure of our daycare, boarding and shuttle services for the safety of our staff, our clients and the general public. We will be closed until April 15th, where we will then re-evaluate the circumstances of the pandemic and determine if we will resume services as usual. This means all reservations for the next month will be canceled and no new reservations will be taken for the time being. If you have a reservation made with us before April 15th, we will contact you directly to cancel it. All reservations after April 15th, 2020 will remain scheduled until further notice. An email will be sent to those that have reservations made with us in the near future for further updates on the matter.
As a dog boarding facility, we board several dogs from clients that have been traveling to other countries. This leaves our centre at high risk for contamination. The World Health Organization and American Veterinary Medical Association has also released a statement that dogs can carry the virus on their coat for up to 6 days and can infect people in their surroundings. As preventive measures, we recommend that you wash your dog’s coat if he/she has recently been picked up from a kennel.
DOGS ALREADY UNDER OUR CARE:
If your dog is already in our care, he/she can stay until the determined pick up time. Given the circumstances, if you wish to pick-up your dog earlier, we will void any and all cancellation fees. For infection control reasons, we will greet you outside the kennel to hand you your dog and his/her belongings. To prevent possible contamination, we kindly ask you not to enter the centre. We will also only accept email transfers as a method of payment for the time being.
Your cooperation and understanding are greatly appreciated! We hope you all stay healthy and safe!
Sincerely,
Isabelle Dagenais
Owner/Operator of Izy’s Doghouse