08/21/2026
I hadn't considered that scaling a business means scaling your standards too.
I started Dogma because I was a good dog trainer with a vision to do things differently and I had little business experience. I learned on the fly, and opening the second location was when I had to start thinking of myself as a business owner, not just a dog trainer.
When I opened Killarney, I assumed the culture and systems we had built at Chinook would carry over. But they didn't, and I learned that people didn't see things through my same lens. Not because they didn't care, but because I had never fully articulated what I was seeing, or why it mattered.
It showed up in small things. Cleaning not quite up to par. Systems not being followed consistently. Things getting disorganized. And I started to see changes in the dogs' behaviour. At Dogma, the dogs don't lie. If the environment slips, they show it.
The challenge was that none of it happened overnight. Things slid slowly, and by the time I identified the patterns, they had become habits. That's the quiet danger of scaling because small shortcuts accumulate when no one is watching with the same eyes you have.
So we built stronger and simpler systems. We created checklists and introduced what we call the 5 Paw Check - a framework for every team member to assess the space through five lenses: dogs, people, sight, sound, and smell. It works because it's grounded in what matters in our environment.
We made sure lead team understood not just the what, but the why. My high expectations are what got us here. They needed to remain, and it was good learning to see the outcome when they weren't followed. Lead team needed to be equipped to hold that standard with their own teams.
I reminded everyone, including myself, that I was new to this too. Two locations were drastically different from one and we were learning together. The focus was on finding solutions, not dwelling on what wasn't working.
That approach came from the same place as everything else I've built - empathy first, high standards always, and the belief that people do better when they understand the why.
The dogs noticed the difference. So did the clients and so did I.