03/24/2020
To our valued clients,
We want to thank each and everyone of you for your patience and understanding during this time. We are all aware of the concerns and rapidly changing situation with COVID-19. Due to the close public contact that our job requires, we have taken necessary measures to protect our clients and our team. We are working hard to ensure we can continue to provide excellent care for our patients for as long as possible.
The following changes have taken effect immediately:
Currently, we are operating a "closed-door" boarding to minimize the risk to our clients and our team during this pandemic. We ask for you call us at 416-903-5688 once you have arrived. We will hand you a mask and gloves and we will bring your cat into their room and you will be filling out the boarding form at the door. For pickup, we ask you to give us a call 5 to 10 minutes before arrival, and we will pack up your kitty's stuff and put your kitty in the carrier. Once you arrive we will hand the kitty back to you in front of the cat hotel so there's no need to come in.
Following the recommendations of our government and human medical experts, we are doing our best to practice social distancing within the constraints of our jobs. Please stay healthy and thank you for helping us be diligent for everyone's safety. As we have heard from all levels of government, the situation is fluid, and any updates will be provided as changes occur. Be sure to follow us on Facebook for updates.
Sincerely,
Aurora Cat Hotel