11/07/2026
Cancellation Reminder πΎ
Some of you may already be aware that I have recently introduced a $45 cancellation fee for appointments cancelled with less than 24 hours' notice.
Of course, I completely understand that unexpected things happen, and sometimes cancellations simply can't be avoided. Every situation is considered individually before a cancellation fee is applied.
If possible, I'd really appreciate it if you could keep your grooming appointment in mind rather than relying on the reminder text the day before. Quite often, the reminder prompts people to realise they have another commitment and cancel at the last minute, leaving an appointment that is almost impossible to fill.
As a small family-run business, late cancellations have a significant impact. I still need to pay my staff, and there are often other clients who have missed out on an appointment for their furry family member because that time was reserved for you.
I know everyone's time is valuable and that life gets busy. All I ask is that the same courtesy is extended to my time and my business by giving as much notice as possible if you need to cancel or reschedule.
Thank you so much for your understanding and continued support. It truly means the world to our little business. β€οΈπΆ