The Grooming Diva

12/05/2025

Hi all, as it’s my birthday today, I’m having tomorrow off as an R&R day/gift to myself. I will be open again from Wednesday to Saturday so look forward to seeing you all then xx 🥰🐩🐾🙏

11/05/2025

23/04/2025

Dear clients and pooches

My hydrobath has finally been fixed by the electrician late this afternoon which is great news!

I’m madly trying to reschedule a week’s worth of clients so have been contacting everyone in order of bookings as much as possible. I may offer a couple of days/times but as I have a heap of appointments to reschedule, if I don’t hear back early, I may have to offer those times/dates to the next in queue and then offer the next lot of times/dates. I’m happy to try and work around clients commitments as much as I can but I have limited availability for the next couple of weeks and am working this Sunday and the coming Monday which are normally my days off to try and catch up.

I’m sorry to those who were here on holidays and I was unable to get things fixed in time.

I look forward to seeing you all soon xx 🥰🐩🐾🙏❤️

17/04/2025

Dear clients and friends,

I just wanted to let everyone know that I am still working on getting the hydrobath working. My poor suffering partner has been at the salon after long days at his own job the last two nights until late replacing the heating element but it appears that something else is wrong. I have ordered yet more parts from the mainland so am hoping these arrive on Tuesday and we are also trying to get an electrician who understands how these baths work to have a look to see if they can figure out the issue. In the meantime we will be looking at another source for hot water over the weekend so hopefully I can at least get back to work on Tuesday whilst waiting for the hydrobath heating to be fixed.

Once again, I am extremely sorry that I have let people down and especially those that have brought their pooches from far and wide for me to groom whilst they are here on holidays. Unfortunately issues like these always crop up when least expected and at the worst times but we are doing our best to come up with a solution ASAP and hopefully things are back to normal next week.

Thank you for your patience and understanding at what has been a rather stressful time xx 🥰🐩🐾🙏

14/04/2025

Dear clients and friends, I think the universe is trying to tell me something! My heating element in my hydrobath has blown today which means I can no longer wash dogs until a new one arrives from Melbourne which may take anywhere from 1-2 days to a week. I’m going to have to reschedule dogs for at least tomorrow and then will have to play it day by day until it arrives and can be fitted. I will contact those directly who are immediately affected to reschedule accordingly. Thanking you for your patience in advance xx 🥰🐩🐾🙏❤️

13/04/2025

So after yet another late cancellation tonight within 24 hours of an appointment for 3 dogs tomorrow morning (on my day off), I’ve had enough and will now be reinstating a $40 deposit per dog for all new bookings going forwards. I’m also seriously reconsidering if I should renew my shop lease for another year which I have been negotiating as I can’t keep operating like this when I have to pay the bills somehow and am sick of stressing about it 🥺😢🤦‍♀️😭😩💔

10/04/2025

Hi all, can I please please please ask if you can no longer make your appointment that you at least text or call me to let me know at least 24 hours prior so i can book someone else in who is waiting for a booking. I’ve had several no shows and late cancellations for bookings with two dogs from the same family or large dogs and this kind of thing absolutely hurts small businesses like mine. I know the cost of living is hurting us all but when this happens to a small business it makes it incredibly difficult to make ends meet for us too! When I work on my days off because I think I’m fully booked, it’s also not fair to myself and my family/dog whom I barely see. I’m seriously considering charging a $40 booking fee again for every dog booked at time of booking or otherwise I will not confirm the booking. I hate having to do this but it is getting to that point again. I am a pretty understanding person but can’t keep operating like this unfortunately. 🥺🥰🐩🐾🙏

03/04/2025

Hi all, due to a late cancellation, I now have an appointment available tomorrow for two small dogs at 11am or two separate dogs at 11am and 1pm.

Please contact me if you would like one of these spots ASAP XX 🥰🐩🐾🙏❤️

13/03/2025

Hi all, please note that my eftpos machine has stopped working. I have ordered a replacement but in the meantime, I can do “tap to pay” via my mobile app or otherwise I can take cash. Please note I will not be able to process cards that need to be inserted or manual transactions until the new machine arrives. Thank you xx 🥰🐩🐾🙏

12/03/2025

❤️ REUNITED WITH OWNER ❤️

This gorgeous older Golden Retriever girl was picked up on Club Drive, Shearwater by the Latrobe Police very stressed and frightened due to the storms. She is now in my salon safe but has no collar or ID tags. If you have any idea who she belongs to or if she is your dog, please contact me on 0433 529 254 urgently 🥰🐩🐾

04/03/2025

Hi all, please note that the salon will be closed today (Wednesday 5 March) due to personal reasons. I apologise for the inconvenience and will endeavour to reschedule everyone accordingly xx 🥰🐩🐾

03/03/2025

Unfortunately the salon will be closed for at least today due to a major issue at home. I sincerely apologise for any inconvenience this may cause.
Kind regards,
Anita xx 🥰🐩🐾